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Public Safety Dispatch Supervisor

Lake Havasu City, Arizona

 

Lake Havasu City

Human Resources/Risk Management

2330 McCulloch Boulevard N

Lake Havasu City, AZ 86403

Phone: 928-453-4143

Fax: 928-453-4154    

E-mail: hr@lhcaz.gov
Website: www.lhcaz.gov

 

Salary: $21.11 - $29.55/hour

Population: 55,000 

Sworn Officers: 91 

Application Deadline: 10/15/10

 

 

 

EXPERIENCE AND TRAINING:

  • High school diploma or general equivalency diploma (GED) and five (5) years of experience in receiving and dispatching emergency and non-emergency calls for assistance, including one (1) year of supervisory experience; OR

  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below

 

JOB RELATED & ESSENTIAL QUALIFICATIONS:

 

KNOWLEDGE OF:

 

Supervisory principles including training, scheduling, assigning, and evaluating work; functions and resources of a police department, fire department, rescue squad, ambulance service, public works, utilities and other public safety departments or organizations; Emergency Medical Dispatch System.

 

SKILL IN:

 

Monitoring and evaluating staff; evaluating emergency situations and making decisions under pressure; operating various communication equipment such as radios, telephones and related software applications; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction. 

 

PHYSICAL ABILITY:

 

Sufficient to sit, be mobile, finger, talk, hear, see, and perform repetitive motion; exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; sedentary work involves sitting most of the time.

 

VISUAL ABILITY:

 

Sufficient to operate vehicles; operate equipment, computers and related software, calculator, copy and fax machines, telephone, to read and write reports, correspondence, instructions, etc.

 

HEARING ABILITY:

 

Sufficient to hold conversation with others in person, and by telephone.

 

SPEAKING ABILITY:

 

Sufficient to communicate effectively with others in person, and by telephone.  Freedom from mental disorders that would interfere with performance of duties as described.

 

 

NOTE:  IT IS THE RESPONSIBILITY OF AN APPLICANT WITH A DISABILITY REQUIRING ACCOMMODATION IN THE SELECTION PROCESS TO CONTACT HUMAN RESOURCES/RISK MANAGEMENT TO REQUEST SUCH AN ACCOMMODATION PRIOR TO THE CLOSING DATE OF THIS RECRUITMENT

 

 

JOB RELATED AND ESSENTIAL DUTIES:

  • Responsible for performing all duties of a dispatcher in addition to supervising and training dispatchers

  • Answering 911 calls

  • Receiving, prioritizing, evaluating, and dispatching emergency and non-emergency calls for service

  • Resolves minor problems and complaints in communication center

  • Performing criminal history, plate and drivers license checks

  • Teletyping documents to other agencies

  • Communicating with emergency personnel via radios or phones to dispatch information

  • Monitoring security panels and cameras, in jail and holding cells Operating jail and door control panel

  • Receiving , evaluating, and distributing teletype messages

  • Maintain regular attendance

  • Other duties of similar nature or level

 

SPECIAL REQUIREMENTS:

  • Possession of or ability to obtain a valid Arizona driver's license of appropriate class

  • Ability to obtain Arizona Criminal Justice System (ASJIS) Level A Certification within six (6) months of appointment

  • Association of Public Safety Communication Official (APCO) Telecommunicator I certification within one (1) year of appointment

  • Association of Public Safety Communication Official (APCO) Training Officer Certification within one (1) year of employment

  • Emergency Medical Dispatching (EMD) Certification and Telephone Communication Device for the Deaf (TDD) Certification based on availability of training

  • CAD experience required

  • Ability to pass background investigation and polygraph examination

 

EXAMINATION:

 

The City reserves the right to consider only the most highly qualified applicants for the succeeding examination processes: Training and Experience Evaluation, Written/Skills Examination, Oral Board Interview, Personnel Evaluation Profile (PEP), Background and Polygraph Exam.  Appointment subject to successful background investigation and City-paid post-employment medical/drug examination after offer of employment has been made.

 

 

APPLY TO:

 

Obtain and submit a completed City application

along with copies of certifications to:

 

Lake Havasu City

Human Resources/Risk Management Division

2330 McCulloch Boulevard N

Lake Havasu City, AZ 86403

Phone: 928-453 4143

TDD: 928-855 3945

www.lhcaz.gov

 

 

 

 

 

 

 

 

 

 


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