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Police Technician II (Public Safety Dispatcher)

Alameda, California



City of Alameda

Human Resources Department

2263 Santa Clara Avenue, Room 290
Alameda, CA 94501

Phone: 510-747-4900

Fax: 510-747-4902

E-mail: hr@ci.alameda.ca.us

Website: www.ci.alameda.ca.us/hr


Salary: See Below


Application Deadline: 10/26/04




[Salary Schedule][Benefits][MOU]



Salary Range:


$22.43-$23.55-$24.73-$25.97-$27.27 per hour (4/10 work schedule) plus excellent benefits.

(Note: Dispatchers receive an additional $35.00 bi-weekly after receipt of approved POST Public Safety Dispatch certificate.)



Nature of Position
The Police Technician II-Public Safety Dispatcher performs non-sworn police work and support duties such as public safety dispatch, community relations, and property and evidence operations. May perform duties normally performed by other non-sworn uniformed employees on an occasional and temporary basis, and performs other related work as required. There are currently two vacancies in the Communications Center.
Example of Duties
Handles inquiries involving police, fire, and medical emergencies; receives and routes emergency and non-emergency calls for service; dispatches police, operates computer-aided dispatch system; makes inquiries and entries through local, State and Federal information databases; operates personal computers using word processing and desktop publishing programs; may collect and process evidence; dusts for fingerprints and performs identification tasks; photographs or graphically records physical and biological evidence at crime or accident scenes; provides care and control of property and evidence for police and court purposes; prepares cases for and testifies in court; compiles information, makes statistical calculations and prepares reports; may assist in training new dispatchers; and participates in various Police Department activities and operations as assign
Minimum Requirements
To be considered, applicants must possess a combination of education, training and experience equivalent to the following minimum qualifications. Possession of the minimum qualifications does not assure a place on the Eligible List. NOTE: The Eligible List created from this exam may be used to fill similar positions, if the need should arise.
Education & Experience
1. Graduation from high school, and;
2. Two (2) years of responsible full-time working experience.
3. Type from clear printed copy at a speed of 35 net words per minute, original certificate required. (See SELECTION PROCESS Part II).
4. Selected positions require possession of a valid State of California Driver's License and a satisfactory driving record as condition of initial and continued employment.
Typing Verification is required. For more information, click here typing certificates or on the menu bar.

1. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; and travel out of town for one day or more.

2. Physical and Mental Health - Candidates considered for appointment must pass a job-related medical examination including a drug screen, have normal color vision correctable to 20/30, and have normal hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.

Selection Process
PART I: A review of all applications to identify those applicants who meet the minimum qualifications for acceptance into the exam. Resumes will not be accepted in lieu of completed City Application Forms. FAILURE TO SUBMIT SUPPLEMENTAL QUESTIONNAIRE WILL REMOVE AN APPLICANT FROM THE EXAM.

PART II: Typing Requirement (Qualifying Only) . Original certificates of proficiency are required which show a typing proficiency of at least 35 net words per minute and are dated within 1 year of the application deadline for this recruitment. Typing Speed Certificate (Read Carefully): When returning the application and supplemental questionnaire, the applicant must submit written documentation of being able to type at least 35 net words per minute. This documentation must contain the following information: (a) the name of the applicant, (b) the date the typing skills test was administered, (c) the duration of the typing skills test (5 minute minimum), (d) the gross words typed per minute, (e) the number of errors made (f) the name of the organization/agency that administered the test and (g) signature of person administering the test. The typing verification document should be an original and must be from an accredited business college, educational institution, public agency, professional service or business which routinely provides typing verification documentation in their normal course of business. The Human Resources Department will not search the files to locate previously submitted verifications. EXCEPTION: submittal of the required typing verification documentation will be waived for a current permanent full-time City of Alameda employee, if the employee presently holds a classification, which requires a same or higher minimum typing speed.

PART III: Performance Test (Qualifying). Tentatively scheduled for Thursday, November 4, 2004. The 3-1/2 hour examination is a P.O.S.T. battery test consisting of eleven separately timed multiple-choice tests. Six are pencil/paper format and five incorporate an audiotape format where information is presented orally and examinees answer questions or perform tasks that require a multiple-choice response. The examination will be waived for candidates who possess a current P.O.S.T. Public Safety Dispatcher Certificate, dated within 1 year of the application deadline. Please note that pass points vary from agency to agency; therefore, we cannot guarantee a score received from another agency is qualifying. The Human Resources Department will not search for files to locate previously submitted certifications.

PART IV: A job related Qualifications Appraisal Interview (weighted 100%). Tentatively scheduled the week of November 29, 2004. The Panel will conduct a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Candidates receiving a score of 70% or more will have their names placed on an Eligible List. The 5 names highest on the list are certified to the Police Department. Placement on the Eligible List does not guarantee employment. Tie scores will be broken by giving priority to the candidate based on the earliest application date. Prior to appointment, a thorough background check will be conducted. The successful competitor will also be required to pass a City paid medical examination. Federal law requires that, prior to employment, you must furnish proof of your identity and eligibility for employment in the United States.

The SELECTION PROCESS may include material to measure KNOWLEDGE OF organization and functions of a municipal law enforcement agency and modern office practices and procedures. ABILITY TO effectively coordinate the work of safety enforcement personnel in the field; administer property and evidence functions; perform technical crime scene work, clerical work and basic mathematical calculations with speed and accuracy; operate a computer terminal, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports concerning areas of assignment; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public.

PART V: Background Investigation. A thorough investigation of personal history, including but not limited to work history, education, military, arrest record, etc., will be conducted on all candidates hired by the Police Department. A polygraph exam is part of the background investigation.

Veteran’s Preference Credit is available to any individual who has been honorably discharged or is a current reservist who served on active duty for at least 18 consecutive months within 5 years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active duty requirement need not be fulfilled. An applicant claiming veteran’s preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.

AGENCY SHOP: Employees in this classification, as a condition of employment, must agree to union membership or payment of an "in lieu" service fee or equivalent contribution to a designated charity.

AN EQUAL OPPORTUNITY EMPLOYER: The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with reasonable accommodations. No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD (510) 522-7538.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

Two Ways to Apply

Option 1: Use our online service (recommended)

When you apply online, you enter your information using a form on this Website. Your application is received by us immediately upon submission. It may still become necessary for you to mail or fax certain supporting documents to our office.

Please Note: You have an hour and a half to fill out your application. After 1 & 1/2 hours, your session will expire and the data you have entered will be lost. If you get close to an hour and a half, and you need more time, please submit your application as though it were completed. You can then complete the application by using your receipt number to logon and edit/add to the information recorded.

Please review the Supplemental Questionnaire before applying online. You may need to furnish detailed information.

Option 2: Download forms that you can print and deliver by mail

You may download forms that you can complete on screen, print them on your local printer and then deliver or mail the completed application to our office. The employment application form is a PDF file.

Employment Application (edit on screen, print, mail)
Supplemental Questionnaire (print, complete, mail)


Still not sure?

Please read How to Apply.




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