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Communication Supervisor & Telecommunicator

Round Lake Beach, Illinois

 

CenCom E9-1-1

Public Safety Communications

911 N. Lotus Drive

Round Lake Beach, IL 60073

Phone: 847-270-9121

Fax: 847-270-9115

E-mail: lberger@cencom911.net

Website: www.cencom911.net

 

Salary: $65,276.42 (Comm Supervisor)

Salary: $44,431 - $56,648 (Telecommunicator)

Population: 68,000

Application Deadline: NA

 

 

 

CenCom E9-1-1 Public Safety Communications Center is seeking a qualified individual for open positions of Communication Supervisor and Telecommunicator.

 

CenCom is a growing consolidated 9-1-1 Communications Center serving eleven (11) agencies. CenCom answers 9-1-1 and non-emergency calls while dispatching police, fire and EMS units.

 

 

COMMUNICATION SUPERVISOR

 

 

ESSENTIAL JOB FUNCTIONS:

 

Must be able to perform all duties of a Telecommunicator and operate a position within the communications center. Provide direct supervision for Telecommunicators I and II while working a shift. Evaluate Telecommunicator assigned to their shift. Oversee all training of new employees on their shift. Issue verbal warnings and recommend discipline when warranted. Perform Quality Assurance review of calls handled by their assigned personnel. Monitor and inspect the condition of the communications center, detention  facility, and its equipment, reporting any problems found to the Deputy Director and/or Director.

 

 

APPLICANTS MUST MEET THE FOLLOWING

MINIMUM REQUIREMENTS:

  • 21 years of age with High School Diploma or equivalent.

  • Subject must be able to pass thorough background check.

  • Must possess a valid driverís license.

  • Applicants may also be subject to a pre-employment psychological and medical exam. 

  • Applicants will also be required to type at least 30 wpm, and must have excellent communications skills.

  • Ability to clearly speak without any pronounced accent or speech impediment and write the English language.

  • Position supports a 24 hour, 7 day a week operation and  applicants must have the desire and ability to work any shift, including weekends and holidays.

 

DESIRABLE QUALIFICATIONS:

  • Previous experience in public-safety dispatching

  • Flexibility and split ear and multi-tasking

  • Fast paced, computerized customer service experience

 

BENEFITS:

  • Communication Supervisor Salary: $65,276.42

  • Group Health/Dental insurance

  • Life Insurance

  • IMRF Pension

 

Applications are available at:

 

CenCom E9-1-1 Public Safety Communications

911 N. Lotus Drive

Round Lake Beach, IL  60073

 

OR

 

On our website at:

 

www.cencom911.net

 

 

Applications must be fully completed to be considered. Completed applications must be mailed or dropped off at CenCom.  NO faxed or emailed applications will be accepted.

 

 

*****************************************************

 

 

TELECOMMUNICATOR

 

 

ESSENTIAL JOB FUNCTIONS:

 

The operation of the emergency telephone system and radio communications systems and dispatching of all calls for police, fire and emergency medical service. Receive and transmit any official information called for with speed and accuracy. Efficiently operate all communications center equipment. Promptly and courteously communicate with and aid persons seeking assistance or information during emergency and non-emergency situations and to employ selective attention. The individual must possess the ability to perform job duties in a confidential manner. Periodically conduct a video check of incarcerated prisoners in the CenCom Detention Facility. Successfully complete a Communications Training program.

 

 

APPLICANTS MUST MEET THE FOLLOWING

MINIMUM REQUIREMENTS:

  • 21 years of age with High School Diploma or equivalent.

  • Subject must be able to pass thorough background check.

  • Must possess a valid driverís license.

  • Applicants may also be subject to a pre-employment psychological and medical exam. 

  • Applicants will also be required to type at least 30 wpm, and must have excellent communications skills.

  • Ability to clearly speak without any pronounced accent or speech impediment and write the English language.

  • Position supports a 24 hour, 7 day a week operation and  applicants must have the desire and ability to work any shift, including weekends and holidays.

 

DESIRABLE QUALIFICATIONS:

  • Previous experience in public-safety dispatching

  • Flexibility and split ear and multi-tasking

  • Fast paced, computerized customer service experience

 

BENEFITS:

  • Telecommunicator Salary Range: $44,431 - $56,648, depending on previous experience

  • Group Health/Dental insurance

  • Life Insurance

  • IMRF Pension

 

Applications are available at:

 

CenCom E9-1-1 Public Safety Communications

911 N. Lotus Drive

Round Lake Beach, IL  60073

 

OR

 

On our website at:

 

www.cencom911.net

 

 

Applications must be fully completed to be considered. Completed applications must be mailed or dropped off at CenCom.  NO faxed or emailed applications will be accepted.

 

 

 

 

 

 

 

 

 

 


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3450   10/23/15-1/25/16