Under the administrative supervision of the Chief of Police
and the functional supervision of the Police Sergeant, the Telecommunicator
provides all communication functions, information, and reporting support for the
records, logs, and schedules of the calls received and actions taken utilizing a
Computer Aided Dispatch (CAD) and Records Management System (RMS).
Handles all telephone non-emergency and emergency traffic, for the Police
Department at all three CLC Campuses: Grayslake, Southlake, and Lakeshore.
Handles all communication via radio and telephone for all three CLC Campuses:
Grayslake, Southlake, and Lakeshore.
Responsible for Emergency Notifications to the College Community via Public
Address Systems, internet based alerting systems, etc.
Monitors and maintains the location of all CLC Police Personnel, as well as
assisting emergency response personnel from neighboring agencies, when
responding to a CLC Campus incident at all three CLC Campuses: Grayslake,
Southlake, and Lakeshore.
Monitors and coordinates efforts pertaining to CLC Fire Alarm System, Panic
Alarms, Hold Up Alarms, surveillance cameras, and other various security
the Emergency Door Locking System for Emergency Use.
Conducts and partakes in Emergency radio, Disaster, Fire Alarm, drills, etc.
Coordinates and maintains all Law Enforcement Agency Data Systems
(LEADS)/National Crime Information Computer (NCIC) queries, entries,
modifications, and cancellations.
as the conduit between surrounding agencies for mutual aid requests and
responses. Monitors radios for surrounding jurisdictions for emergency traffic
with a potential adverse effect upon the CLC Campuses including Grayslake
Police, Gurnee Police, Lake County Sheriff's Department, Vernon Hills Police,
*Illinois State Police Emergency Radio System (ISPERN)
*StarComm-State Wide Area Radio Communication for ILEAS
Updates and maintains CLC Police security logging systems for after-hour
parking, key sign-out, area authorizations, use of CLC Fleet Vans, etc.
the Police Department Public Information Window:
Supplies information to the public
- Gives directions
- Walk up service to public, i.e. vehicle jump starts, vehicle lock outs, etc.
- Takes initial information for service
*Police Emergency Calls
*Police Non-emergency Calls
*Registered Sex Offender/Violent Offender Against Youth Institution of Higher
Records and maintains status of CLC Police: Parking Citations, Traffic
Citations, Racial Profile Information, Traffic Crash Reports, Criminal Reports,
Receives, records, and maintains status of CLC "Lost & Found" items
Telecommunicator will act as Police Matron for Female Prisoners, when a Female
Police Officer is not on duty.
Performs other related duties as assigned by the Chief of Police or his/her
high school diploma or equivalent
Ability to multitask,
under high stress situations
Experience working with the public or customer service
Familiarity with Computer (Word/Excel)
Excellent communication and interpersonal skills
Ability to deal with problematic situations
Access to dependable transportation 24/7
Access to a telephone 24/7
Familiarity with radio
Ability to work
effectively and constructively with persons of diverse cultures, language
groups, and abilities; demonstrate sensitivity to and ability to work with the
diverse academic, socioeconomic, cultural and ethnic backgrounds of community
college students, faculty, and staff, including those with disabilities;
establish and maintain effective working relationships with those contacted in
the course of work
Previous experience in Emergency (Police/Fire/EMS) Dispatching
Previous experience utilizing a Computer Aided Dispatch System (CAD) and Records
Management System (RMS)
Law Enforcement Agency Data Systems (LEADS)/National Crime Information Computer
(NCIC) certification(s) or previous certification in another State's equivalent
College of Lake County is an equal opportunity employer and has a strong
commitment to diversity. In that spirit, it seeks a broad spectrum of candidates
including minorities, women and people with disabilities.