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Telecommunicator

Grayslake, Illinois

 

 

College of Lake County

19351 W. Washington Street

Grayslake, IL 60030

Website: www.clcillinois.edu

 

 

 

 

Salary: $33,870

 

Application Deadline: 8/14/18

 

 

Under the administrative supervision of the Chief of Police and the functional supervision of the Police Sergeant, the Telecommunicator provides all communication functions, information, and reporting support for the Police Department.

 

  1. Keeps records, logs, and schedules of the calls received and actions taken utilizing a Computer Aided Dispatch (CAD) and Records Management System (RMS).

  2. Handles all telephone non-emergency and emergency traffic,  for the Police Department at all three CLC Campuses: Grayslake, Southlake, and Lakeshore.

  3. Handles all communication via radio and telephone for all three CLC Campuses:  Grayslake, Southlake, and Lakeshore.

  4. Responsible for Emergency Notifications to the College Community via Public Address Systems, internet based alerting systems, etc.

  5. Monitors and maintains the location of all CLC Police Personnel, as well as assisting emergency response personnel from neighboring agencies, when responding to a CLC Campus incident at all three CLC Campuses:  Grayslake, Southlake, and Lakeshore.

  6. Monitors and coordinates efforts pertaining to CLC Fire Alarm System, Panic Alarms, Hold Up Alarms, surveillance cameras, and other various security systems.

  7. Staffs the Emergency Door Locking System for Emergency Use.

  8. Conducts and partakes in Emergency radio, Disaster, Fire Alarm, drills, etc.

  9. Coordinates and maintains all Law Enforcement Agency Data Systems (LEADS)/National Crime Information Computer (NCIC) queries, entries, modifications, and cancellations.

  10. Acts as the conduit between surrounding agencies for mutual aid requests and responses.  Monitors radios for surrounding jurisdictions for emergency traffic with a potential adverse effect upon the CLC Campuses including Grayslake Police, Gurnee Police, Lake County Sheriff's Department, Vernon Hills Police, Waukegan Police,
    *Illinois State Police Emergency Radio System (ISPERN)
    *StarComm-State Wide Area Radio Communication for ILEAS

  11. Updates and maintains CLC Police security logging systems for after-hour parking, key sign-out, area authorizations, use of CLC Fleet Vans, etc.

  12. Staffs the Police Department Public Information Window:

    - Supplies information to the public
    - Gives directions
    - Walk up service to public, i.e. vehicle jump starts, vehicle lock outs, etc.
    - Takes initial information for service
      *Police Emergency Calls
      *Police Non-emergency Calls
      *Registered Sex Offender/Violent Offender Against Youth Institution of Higher Education Registrations

  13. Records and maintains status of CLC Police: Parking Citations, Traffic Citations, Racial Profile Information, Traffic Crash Reports, Criminal Reports, etc.

  14. Receives, records, and maintains status of CLC "Lost & Found" items

  15. Female Telecommunicator will act as Police Matron for Female Prisoners, when a Female Police Officer is not on duty.

  16. Performs other related duties as assigned by the Chief of Police or his/her designee.

 

Requirements:

  1. A high school diploma or equivalent

  2. Ability to multitask, under high stress situations

  3. Experience working with the public or customer service

  4. Familiarity with Computer (Word/Excel)

  5. Excellent communication and interpersonal skills

  6. Ability to deal with problematic situations

  7. Access to dependable transportation 24/7

  8. Access to a telephone 24/7

  9. Familiarity with radio communications/dispatch procedures

  10. Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work

 

Desired Qualifications:

  1. Previous experience in Emergency (Police/Fire/EMS) Dispatching

  2. Previous experience utilizing a Computer Aided Dispatch System (CAD) and Records Management System (RMS)

  3. Law Enforcement Agency Data Systems (LEADS)/National Crime Information Computer (NCIC) certification(s) or previous certification in another State's equivalent system

 

 

Apply online at:

 

https://jobs.clcillinois.edu/postings/11424

 

 

 

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

 

 

 

EOE/AA/M/F/D/V

 

 


 

 

 

 

 

 

 


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114   8/10/18-8/14/18