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Glendale Heights, Illinois




DuPage Public Safety Communications

600 Wall Street

Glendale Heights, IL 60139

Phone: 630-260-7500

Fax: 630-924-9280




Starting Salary:





Application Deadline: 3/24/17




Now Accepting Applications

9-1-1 Telecommunicators

Glendale Heights, IL  (Full-time)



DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the state of Illinois.   DU-COMM is a 24 hour, 7 day a week operation serving 45 Fire/Police/EMS agencies throughout DuPage County. DU-COMM is recruiting qualified applicants to join our team.



DU-COMM may be the right place for you if:

  • If you crave a fast paced multi-tasking position that will test your skills and abilities

  • You are looking for a rewarding career where you can help someone every day

  • You are looking for an employer who provides stability, continuing training, challenges and opportunities


Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.


Telecommunicators have a starting salary of $47,445 with an increase to $51,709 after completing 6-9 months of training.  The current union contract pay scale allows for a top salary of $78,416 after eight years of service if you are a cross trained Telecommunicator. 



Telecommunicator Benefits:

  • Paid time off (PTO) of 208 hours each year once phone certified

  • Group health insurance: HMO 14% employee contribution with PPO options available

  • $30,000 group life insurance

  • IMRF pension

  • Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)

  • Telecommunicator starting rate is $22.81 per hour


Advancement opportunities include: TCIII (Cross-trained on both police and fire dispatching), Communications Training Officer (CTO: training of new hires and continuing education of current employees), Operator-In-Charge (OIC: assists Communications Management in administrative and supervisory functions) and Language Operator (LNG: bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin). 




  • Applicants must be at least 18 years of age

  • Applicants must have a High School Diploma or Equivalent

  • Applicants must be able to accurately type at least 35 wpm

  • Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and medical screenings

  • Schedule flexibility and multi-tasking are fundamental


Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that may be mandatory.



How to Apply:


Applications are available at:




At our facility located at:


600 Wall Street

Glendale Heights, IL 60139


Applications will be accepted until March 24, 2017 at 12 pm.


Resumes alone will not be accepted.  All applicants must complete the application, checklist, and submit typing test proof to be considered for this position.


There will be a Mandatory Orientation and Group Testing meeting scheduled for the evening of April 5, 2017 that all applicants must attend.


You will be notified, via email, of the orientation/testing time and location 3 days prior to the event.  Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM.











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2230   2/22/17-3/24/17