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Assistant Director

Glendale Heights, Illinois



DuPage Public Safety Communications

600 Wall Street

Glendale Heights, IL 60139

Phone: 630-260-7500

Fax: 630-893-2710



Starting Salary:




700,000 +





Application Deadline: 4/23/07




DU-COMM (DuPage Public Safety Communications) located in DuPage County Illinois, seeks a highly qualified and motivated person to fill the open position of Assistant Director.


DU-COMM is a consolidated 9-1-1 communications center that serves 12 police departments and 15 fire departments and fire protection districts, primarily in DuPage County, in the western suburbs of Chicago. The municipalities served have an overall population of over 700,000, making DU-COMM the largest combined, centralized 9-1-1 public safety answering point (PSAP) in Illinois.

DU-COMM averages 250,000 calls for police, fire and EMS service each year.  DU-COMM employs sixty-eight (68) employees with a staff of forty-seven (47) full time 9-1-1 Telecommunicators.


The Assistant Director will directly supervise and lead a staff of Operations Managers and a Training Manager, while overseeing all aspects of Operations.  The position serves as the direct liaison for the agency with member departments, as well as the general public.  The Assistant Director will also be responsible for the training, supervision, evaluation, hiring, scheduling, and disciplining of all operations employees.  The position performs many administrative tasks including reporting, policy and procedure development, budgeting, staffing analysis, and system operations.  The Assistant Director will act as the Executive Director in his absence.


The ideal candidate shall have five (5) to seven (7) years of progressive experience in a 9-1-1 Public Safety communications environment.  At least two (2) years need to be in a management or supervisory capacity.   The candidate will possess strong analytical and problem solving skills, and be an effective communicator in both written and oral means.  Candidates will have experience with a variety of technology and software programs including but not limited to Computer Aided Dispatch (CAD), computer telephony and radio consoles.  Candidates must be proficient in standard office software including Microsoft Word, Excel, Outlook, PowerPoint and Access.


Strong candidates should also possess a post secondary degree and/or public safety training or certifications. Additional experience should include: 

  • Managing within a union environment

  • Developing written policy and procedures

  • Project management

  • Training and curriculum development

  • Staffing/manpower/scheduling


More information is available online at:



The starting salary is $78,000 annually, depending on qualification, plus excellent benefits including participation in the Illinois Municipal Retirement Fund.  All candidates must successfully pass a thorough background investigation, psychological screening, medical exam and drug test.



Interested candidates who meet the minimum qualifications are encouraged to apply by sending a resume via mail, email or fax prior to April 23, 2007, to:



Angela Athitakis


Human Resources Manager

Fax: 630-893-2710





Position Announcement and Job Description




DU-COMM is an Equal Opportunity Employer




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2400   3/29/07-4/23/07