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Public Safety Communications Shift Supervisor

Elgin, Illinois



City of Elgin

150 Dexter Court

Elgin, IL 60120

Phone: 847-931-6076

Fax: 847-931-5906










Population: 110,000

Sworn Officers: 180


Application Deadline: 12/15/16





invites applications for the position of:


Public Safety Communications Shift Supervisor





Position works closely with the emergency communications director and deputy director and ensures the directors are informed of all personnel and operational matters. Position supervises and mentors subordinate personnel.








811, C Management








Emergency Communications Deputy Director




One year






  1. Perform the functions of a Telecommunicator I and II; refer to job description for said positions.

  2. Exercise independent management of shift operations in order to ensure efficient and appropriate handling and dispatch of 911 emergency and non-emergency calls for police, fire, and paramedic services.

  3. Ensure respectful and courteous treatment of the public.

  4. Provide direction, supervision, and counseling to subordinates using independent judgment; ensures compliance to city and department policy.

  5. Coordinate and assign individual job tasks and areas of responsibility to subordinates.

  6. Investigate and take appropriate action in regard to complaints against emergency communications personnel, operational or procedural issues.

  7. Make recommendations regarding discipline to the deputy director.

  8. Report any serious incidents affecting the Emergency Communications Center operations or personnel to the deputy director.

  9. Temporarily assume the responsibilities of the deputy director, if assigned.

  10. Maintain a liaison with communications, police, and fire department supervisors for the exchange of information and operational problem solving.

  11. Foster good working relationships between the Emergency Communications Center personnel, as well as personnel assigned to other operational components.

  12. Recommend commendations and recognition of subordinate employees for exemplary performance.

  13. Complete daily work assignments and tasks, as assigned by the deputy director.

  14. Coordinate and prioritize planned work assignments as unplanned situations/problems arise.

  15. Make recordings of telephone and radio traffic for use as evidence in court proceedings, internal investigations, and citizen complaints.

  16. Prepare assignments and schedules.

  17. Ensure the accurate and timely completion of payroll timesheets.

  18. Conduct shift change briefings with off-going shift supervisors and oncoming communications personnel.

  19. Ensure adequate personnel coverage for oncoming shifts.

  20. Prepare annual performance evaluations of subordinate personnel.

  21. Prepare reports and correspondence related to shift activities, operational issues, personnel matters, and special assignments.

  22. If designated as the training supervisor, the following duties apply:

    1. Assess, develop, and administer training opportunities for all communications personnel.

    2. Work closely with the department training officer to facilitate training needs.

    3. Develop, revise, and maintain the communication's training curriculum for newly hired communications trainees.

    4. Monitor progress of communications trainees, to include a review of daily evaluations.

    5. Determine trainee's training officers and shift assignments.

  23. Assist the training supervisor in providing training to communications personnel.

  24. Perform such other duties as may be required by state law, city ordinance, and department policy, or as may be assigned by competent authority.

  25. This list of functions is not meant to be construed as being all inclusive. Duties may occasionally be deleted or additional duties may be assigned permanently or temporarily, in order to accomplish departmental and city objectives.



  • Thorough knowledge of the methods of operating the communications system

  • Thorough knowledge of radio and teletype procedures

  • Thorough knowledge of the geography of the city and location of important buildings

  • Ability to type at a reasonable rate of speed

  • Extensive and demonstrative knowledge of the use and application of MS Office Suite and electronic mail systems

  • Ability to speak distinctly

  • Ability to operate all communications equipment; ability to solve problems within scope of responsibility

  • Ability to deal courteously with the general public under stressful conditions

  • Ability to supervise the work of communications personnel

  • Ability to establish and maintain effective working relationships with associates




Any combination of education and experience equivalent to graduation from high school supplemented by specialized telecommunications training and considerable experience as a Communications Operator.





"It is the policy of the Elgin Police Department to develop, support and advance the skills, knowledge and abilities of all employees through training," Standard Operating Procedure 33.1 Training. It is understood that budgetary conditions and class availability will determine when an employee receives the training outlined below.



Mandatory Training:

  • 911 Liability/Success

  • APCO International Communications Center Supervisor

  • Budget/Payroll

  • Communications Leadership

  • HR/VESSA/FMLA Training


Suggested Training:

  • RPL Class (Leadership)













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866   12/8/16-12/15/16