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Public Safety Communications Shift Supervisor

Elgin, Illinois



City of Elgin

150 Dexter Court

Elgin, IL 60120

Phone: 847-931-6049

Fax: 847-931-5906






$65,540 - $87,830


Population: 110,000

Sworn Officers: 184

Application Deadline: NA




This position works closely with the Deputy Director of Emergency Communications and the Director of Administration for the police department.  This position with be responsible for supervising and mentoring emergency telecommunications dispatchers.  the position performs difficult technical work overseeing and participating in the dispatching of public safety and related equipment and personnel to emergency and non-emergency requests for service.


  • Serving as shift supervisor of the Communications Center; participating in receiving, classifying, processing and dispatching all emergency and non-emergency calls for service utilizing E-911, business telephone system, computer-aided dispatch and other computer related systems

  • Assists public with informational requests

  • Assists communications personnel in the operation of radios, telecommunications equipment recording devices, computer terminals and records procedures

  • Receives and forwards informational requests and other calls for city departments

  • Receives and transmits messages by radio

  • Oversees reports prepared by communications personnel for completeness and accuracy

  • Assists with CAD corrections if necessary; helps prepare a variety of reports for the Director

  • Operates the TDD interface to receive calls for the hearing impaired

  • Works varying shifts and flexible schedules

  • Conducts employee evaluations

  • Prepares shift and payroll data

  • Reviews, tests and implements new equipment

  • Oversees LEADS system and department compliance

  • Processes subpoena requests from courts and makes appropriate tape recordings

  • Serves as Deputy Director of Communications as assigned

  • Provides and oversees training of new communications personnel

  • Performs data entry

  • Performs related tasks as required


  • Candidates must have a minimum of (3) years experience in a Police and Fire Emergency Communications Center

  • Good working knowledge of 911 systems, standards of service, MSAG maintenance procedures, and current wireless & wire-line 911 issues

  • Thorough knowledge of the methods of operating the communications system

  • Thorough knowledge of radio and teletype procedures

  • Thorough knowledge of the geography of the city and location of important buildings

  • Candidates must show that they can work efficiently under stressful conditions

  • Ability to effectively provide guidance, coaching, and counseling to subordinate personnel

  • Ability to gather information quickly and accurately

  • Ability to act in a decisive manner, anticipates needs, and evaluates alternatives under stressful conditions

  • Ability to type at a reasonable rate of speed

  • Extensive and demonstrative knowledge of the use and application of MS Office Suite and electronic mail systems

  • Ability to speak distinctly

  • Ability to operate all communications equipment; ability to solve problems within scope of responsibility

  • Ability to deal courteously with the general public under stressful conditions

  • Ability to supervise the work of communications personnel

  • Ability to establish and maintain effective working relationships with associates



Any combination of education and experience equivalent to graduation from high school supplemented by specialized telecommunications training and considerable experience as a Communications Operator.

Candidates should have two years of supervisory experience preferably in a Police and Fire Communications Center.


Possession of the following certifications are desired:

  • Law Enforcement Agencies Data System (LEADS)

  • Emergency Medical Dispatch (EMD)

  • Emergency Number Professional (ENP)

  • Registered Public Safety Leader (RPL)

  • Center Manager Certification Program (CMCP)









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2390   11/30/17-1/31/18