Community Service Officer
Highland Park, Illinois
City of Highland Park
1707 St. Johns Avenue
Highland Park, IL 60035
Application Deadline: 10/12/11
CITY OF HIGHLAND PARK invites applications for the position of:
Community Service Officer
Applications are ONLY accepted on-line at:
DESCRIPTION OF PRIMARY PURPOSE:
This is a non-sworn position which performs a variety of community service functions through the enforcement of City ordinances and regulations. The Community Service Officer provides services in the area of non-strict law enforcement and animal control activities, thereby freeing sworn law enforcement staff to perform duties that can only be performed by sworn law enforcement personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Enforces local city codes, including but not limited to, parking, animal control, nuisance and environmental regulations.
Provides general public services, including but not limited to, assisting motorists; removal of abandoned vehicles; fill-ins for school crossings; vehicle lock-outs; child safety seat inspections and installations; courier duties; finger printing; deployment of traffic calming and data collection devices; reports unsafe or unsanitary conditions within the city and takes action to prevent harm or injury to the public or fellow employees.
Responds to and investigates calls for service involving animal related issues, takes custody of animals creating a danger or nuisance; sets humane traps; apprehends and impounds stray or biting animals; maintains the City Animal Pound and cares for impounded animals; transfer unclaimed domestic animals to humane adoption facilities; relocates wild animals; prepares animal bite reports as required by State, County, and local law; removes and disposes of dead animals from public property.
Booking of non-violent arrestees; provides notices for and engages in vehicle immobilization of eligible vehicles; conducts taxi cab inspections and prepares proper documents associated with annual licensing of taxis and drivers; inventorying of property; completion of general reports; evidence processing, photographing, collecting, documenting, packaging and preservation.
Assists with vehicular and pedestrian control at accident scenes, incident scenes and special events.
May be called upon to relieve or assist functions performed by Telecommunicators, Records personnel or other civilian personnel.
Performs other related job duties or responsibilities as requested or required, whether or not specifically mentioned in this job description.
EDUCATION AND EXPERIENCE:
Previous experience working in customer service related field is preferred.
Certification or license:
Must possess a valid driver's license. Must be able to obtain Law Enforcement Agencies Data System (LEADS) less than full access certification during 1-year probationary period.
Required Knowledge, Skills and Proficiencies:
Applicants must be of good moral character and physically/psychologically suitable to perform the duties of a Community Service Officer. Must possess a good knowledge of (or the ability to learn and retain knowledge of) basic software applications including but not limited to, Microsoft Word. Must have some knowledge (or the ability to learn and retain knowledge of) of federal, state and local laws, statutes and regulations defining criminal activity. Must have some knowledge (or the ability to learn and retain knowledge of) of Law Enforcement Agencies Data System (LEADS) and National Crime Information Center (NCIC) rules and regulations and capabilities.
Must have considerable skill in providing excellent customer service and be able to multi-task to coordinate and systematically complete multiple projects while maintaining strict confidentiality with regard to information obtained. Must have working skill in establishing and maintaining effective working relationships and be able to follow written and oral instructions. Must have the ability establish and maintain effective working relationships with City, court, and other law enforcement personnel. Must be able to acquire the knowledge of the geographic areas of the City including major traffic arteries, landmarks, buildings and streets. Must possess public relations and interpersonal communication skills to provide exceptional customer service to the public. Must be able to read, write, spell and comprehend the English language and to communicate clearly and distinctly and express oneself clearly, persuasively, and effectively, both orally and in writing.
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