Highland Park, Illinois
City of Highland Park
1707 St. Johns Avenue
Highland Park, IL 60035
Application Deadline: 8/28/13
CITY OF HIGHLAND PARK
invites applications for the position of:
DESCRIPTION OF PRIMARY PURPOSE:
To answer emergency and non-emergency phone calls and dispatch public safety units to call for service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possess a High School Diploma or equivalent
Certification or License:
The following certifications or licenses must be obtained within 90 days of date of hire in order to successfully complete training: Cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED); Law Enforcement Agencies Data System (LEADS); and Emergency Medical Dispatch (EMD). (The time frame may be extended by the Department to accommodate class scheduling.) All certifications must be maintained during employment.
REQUIRED KNOWLEDGE, SKILLS AND PROFICIENCIES:
Good knowledge of customer service; good knowledge of basic software applications including word processing; some knowledge (or the ability to learn and retain knowledge) of federal, state and local federal laws, statutes and regulations defining criminal activity; some knowledge (or ability to learn and retain knowledge) of Law Enforcement Agencies Data System (LEADS) and National Crime Information Center (NCIC) rules and regulations and capabilities.
Considerable skill in remaining calm during emergency and non-emergency situations; considerable skill in providing excellent customer service; considerable skill in multi-tasking to handle multiple phones, radio, and other required tasks; considerable skill in maintaining strict confidentiality with regard to information obtained; working skill in establishing and maintaining effective working relationships; working skill in following written and oral instructions; working skill in operating a personal computer and other office machines at an intermediate to advanced level; working skill in utilizing simple word processing functions and other software applications.
Ability to accurately enter data utilizing a PC or other device with proficiency; ability to develop a working knowledge of geographical and jurisdictional areas surrounding the City; ability to hear sufficient to make fine discriminations in sound and to receive and understand detailed information through oral communication in person, via telephone and via radio in the presence of a high level of background noise; ability to work in a shift environment with changing hours of work and to work mandatory overtime; ability to acquire the knowledge of fundamental and recurring dispatching tasks that are routine in nature; ability to read, write and comprehend the English language and to communicate clearly and distinctly.
Position involves regular and irregular shift work and shift rotations necessary to provide public safety communications services 24 hours/day, 7 days/week, 52 weeks/year including weekends and holidays. Typical work shifts are 8 hours in duration, but may be extended in the event of emergency, disaster, staffing shortage, workload or work in progress.
When trained, telecommunicators may perform prisoner searches when sworn officers of the same sex are not available.
Tools and Equipment Used:
Equipment used includes, but is not limited to: multiple computers and monitors, computer aided dispatch (CAD) and records management software (RMS), multi-line phone system, TDD/TTY system, multi-frequency radio system, fax machine, copy machine, building camera systems, reverse communications software, emergency alerting siren, weather radar, standard uniform, and Microsoft Office products.
While performing the duties of this job, the employee is required to sit; stand; walk; hear; talk; see; use hand and arms to reach and grasp objects and operate controls. Sit and remain alert for prolonged periods of time. Emotional and psychological stability is needed to: accept constructive criticism; effectively communicate and interact positively with fellow employees and citizens; tolerate and function effectively under periods of high stress; act quickly, calmly and decisively in emergencies.
APPLICATIONS MAY BE FILED ONLINE AT:
OUR OFFICE IS LOCATED AT:
1707 St. Johns Avenue
Highland Park, IL 60035
An Equal Opportunity Employer
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