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Police Network Administrator

Mount Prospect, Illinois


Village of Mount Prospect

50 S. Emerson Street

Mount Prospect, IL 60056

Phone: 847-818-5272  

Fax: 847-870-5684




Population: 54,000

Sworn Officers: 82

Application Deadline: 1/31/15





Village of Mount Prospect

Mount Prospect, Illinois


Police Network Administrator







Village Managersí Office - Information Technology Division


FLSA Class:








Employment Status:




Position Reports To:


Information Technology Director




January 2015





Supports the Police Departmentís computing and information systemís network operations and procedures.  Serves as the primary technical support for the Police Department.  Installs, monitors, troubleshoots and maintains network hardware and software.  Maintains databases and other software applications.  Keeps other Information Technology personnel apprised of system configurations so that they may provide backup support. Collaborates with other Information Technology personnel on assigned projects.  Provides after-hours technology support to the Police Department as needed.




  • Collaborate with Police Departmentís Administration to ensure the departmentís technology needs are addressed and resolved.  Keep supervisor and other staff members informed of activities and issues.

  • Install, configure, test, and maintain hardware and software such as personal computers, in-car laptops, squad car cameras, building surveillance systems, building access systems, servers, system software, software applications, printers, servers, and cabling.  Work with vendors to install systems as applicable.  Identify, troubleshoot, and resolve technical issues with hardware, software, and work processes.  Manage, respond, and resolve helpdesk tickets.  Escalate issues to other members of Information Technology staff or vendor support as needed.  Submit vendor warranty claims as needed.  Support other members of Information Technology as needed.  Respond to technology crisis situations, which may be during off-duty hours.

  • Evaluate department technology, user needs, and system functionality, and research new technologies for possible implementation. Make recommendations based on findings.

  • Collaborate with Police Department Administration in planning and developing the Police technology budget.  Work with vendors to obtain pricing.

  • Ensure compliance with CJIS (Criminal Justice Information Authority) security requirements for all applicable systems.

  • Ensure server backups are performed regularly.  Participate with the development and use of disaster recovery procedures.

  • Manage user accounts and system access.

  • Maintain inventories of all system hardware.  Ensure compliance with vendor licensing contracts.

  • Conduct training for Police staff on Information Technology systems.

  • Create and update technical documentation on computer systems and their configurations.

  • Implement defined standards, policies, and procedures related to computer use, support, security, and backup.

  • Participate in Police Department technology meetings as assigned.

  • Attend liaison meetings with Northwest Central Dispatch Service as assigned.

  • Attend technology seminars and training classes.

  • Perform other duties as required or assigned.




  • Commitment to excellence in customer service.

  • Demonstrated knowledge of Microsoft and Adobe desktop products, including word processing, spreadsheets, database, and graphics applications.

  • Demonstrated proficiency with Microsoft Active Directory, Group Policy, VMware, Microsoft SQL, Microsoft Access, Microsoft IIS, Symantec Anti-virus, and Backup Exec.

  • Ability to provide basic physical maintenance of computer systems and peripherals and network infrastructure.

  • Knowledge of IDNetworksí IDDispatch (CAD) and IDRecords (RMS), Panasonic Arbitrator, LEADS, BEAST Property, Lynx Enterprise Photo Manager, LiveScan, IClear, and Laserfiche a plus.

  • Knowledge of CJIS security requirements a plus.

  • Considerable knowledge of troubleshooting methodology; ability to use troubleshooting skills quickly and effectively.

  • Ability to learn new technology quickly.

  • Ability to effectively communicate technical resolutions to users in laymanís terms.

  • Ability to work effectively on a team.



  • Completion of Bachelor's degree from an accredited college or university with major course work in computer science or a closely related field preferred.

  • Two or more years of progressively responsible experience in network administration, database administration, and user support.

  • Experience working with law enforcement systems preferred.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee is also required to stand; walk; use hands and fingers to feel, handle, or operate objects, controls, or tools; reach with hands and arms; climb small ladders and balance; stoop, kneel, crouch, and crawl; and maneuvering in vehicles to work on technical equipment.  The employee must occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.




  • Valid Illinois Driverís License


The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.











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