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Emergency Communications Director

Harwood Heights, Illinois



Municipal Consolidated Dispatch

7300 W. Wilson Avenue

Harwood Heights, IL 60706

Phone: 847-878-4370





Starting Salary:


$85,000+/- DOQ


Population: 35,242

Sworn Officers: 18-20


Application Deadline: 12/24/16





The successful candidate will be a highly effective, experienced administrator with a proven track record in progressive communications systems management, with the ability to work closely with municipal and public safety officials.  The Director’s responsibilities will include managing and directing a staff of 18-20 employees and the operations of the soon to be created new PSAP.  Candidates should have a comprehensive knowledge of the principles and regulations pertaining to 9-1-1 systems and 9-1-1 system design, equipment and practices.


The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The Executive Board retains the right to modify or change the duties or essential functions of the job at any time.

  1. Serves as Administrator of the Municipal Consolidated Dispatch (MCD), a consolidated public safety communications agency, which is responsible for providing 9-1-1, Police, Fire, and EMS dispatch services as well as support services to the member municipalities, their citizens and the public.

  2. Responsible for working with the Executive Board and the police and fire operations committees to establish the agency’s mission, goals, objectives, and long-range plans.

  3. Responsible for the overall operation of the communications center, agency technologies, physical facilities, written directives, rules and regulations.

  4. Responds to the needs of the MCD member agencies and ensures all municipalities feel their issues are addressed fairly and in a timely manner.

  5. Provides leadership to the agency’s personnel in meeting the goals and objectives of the MCD.

  6. Communicates effectively, orally, in writing, and via various forms of electronic media, with all supervisory and line level staff. 

  7. Makes recommendations to the Executive Board for the proper resources (staff and equipment) to achieve the mission of the MCD.

  8. Manages the budget, other fiscal operations, daily administration, record-keeping, and adherence to fiscal policies established by the Executive Board.

  9. Directs, guides, and controls activities of staff.

  10. Develops emergency and contingency plan/response to emergency situations and modify plans, actions, and decisions considering the prevailing circumstances.

  11. Develops policies and procedures.

  12. Analyzes and implement plans to improve efficiency and effectiveness.

  13. Assists in coordination, planning, training, and implementation of all operational-related systems.

  14. Ensures all agency personnel are properly and appropriately trained for their individual job functions.

  15. Establishes and complies with all orders, policies, procedures, rules, and regulations of the MCD.

  16. Follows written and verbal instructions.

  17. Ability to fulfill duties, as necessary, of a telecommunicator.

  18. Performs any other duties as assigned by the Executive Board.




Bachelor’s degree from an accredited university in public safety communications, emergency management or a related field.  Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.

Required Experience:


Several years of increasingly responsible experience in a multi-position, multi-jurisdictional public safety communication operations position, with three of those years in a supervisory or administrative capacity.

Required Licenses or Certification:

  • Possess a current certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA), or current certification as a Registered Public-Safety Leader (RPL) issued by the Association of Public-Safety Communications Officials (APCO).

  • Current Certificate for Emergency Medical Dispatch (EMD).

  • Certificate of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 must be obtained within 12 months from date of hire.

  • A valid driver’s license and reliable transportation.

Preferred Qualifications:


A strong candidate will also have experience in the following areas:

  • Master’s degree in public administration, business administration or related field.

  • Current certifications in both ENP and RPL.

  • Certification from the Center Management Certification Program (CMCP) issued by the National Emergency Number Association (NENA).

  • Collective bargaining agreement management experience.

  • Foreign language skills in Spanish or other desired language.

Requisite knowledge, skill, and/or ability

in the areas listed below:

  • Knowledge:

    • Staffing,

    • Scheduling,

    • Fair Labor Standards Act (FLSA),

    • Family Medical Leave Act (FMLA) events,

    • Illinois Open Meetings Act,

    • 9-1-1 legislation,

    • Roberts Rules of Order,

    • Administration of labor agreements,

    • Attrition.

  • Skill/Ability:

    • Project and Personnel Management,

    • Budget Development and Administration,

    • Financial Accounting,

    • Long Range Financial Planning,

    • Training,

    • Quality Assurance,

    • 911 System Design,

    • Operations of Equipment, including Computer Aided Dispatch (CAD) Software and Hardware.

    • Proficient in the English language including the proper usage, spelling, punctuation and grammar.

    • Strong interpersonal skills to include; one-on-one, counseling, public speaking, and presentations.

Physical Demands:


The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position.

Must be able to accommodate scheduling demands of managing in a 24 x 7 environment.  Must be willing and able to be “on-call” at all times unless specific times approved by the Executive Board.  Is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear.  Frequently is required to stand and walk.  May be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records.  Specific vision abilities required by this job include close vision and the ability to adjust focus.
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.  Must hear speech out of both ears in the normal range of 30 db at 500 to 2000 Hz range.  Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
Pass a thorough background investigation, psychological exam, medical exam, and medical/drug screenings.


Starting Annual Salary:


$85,000+/- DOQ


MCD offers a competitive benefits package and is an Equal Opportunity Employer.



Candidates should apply no later than December 24, 2016 with a resume, cover letter and contact information for

5 professional references emailed to:


Attention of Sherrill Ornberg


Electronic submissions are required.










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480   12/6/16-12/26/16