Complete a job
skills test with the National Testing Network (NTN). All testing must be
completed by August 25, 2017 to be considered. Please go to the National Testing
Network (NTN) website
www.nationaltestingnetwork.com to register for the applicant test. The cost
of the test is $41 and is the responsibility of the applicant (if you already
have tested and have a valid score in the NTN system, it is only $9.50 to
transfer the score to our department). Please direct all testing questions to
NTN Customer Support, 1-866-563-3882. Please do NOT call the Police Department
or Human Resources with testing questions.
ONLY those candidates who have successfully passed the NTN test will be reviewed
and contacted to take a typing test. Only those who then pass the typing test
(35 WPM or faster) will be selected for a panel interview with members of the
supervisory staff. In addition, post-interview activity includes a separate
“sit along” and peer interview in our Emergency Communications Center, police
background check and a polygraph examination. If selected for the position,
post-offer contingencies include a psychological evaluation as well as a drug
screen and physical.
Our training program is 24-26 weeks in duration; the newly-hired employee will
learn from different certified trainers on each of the 3 shifts during this
period. Upon successful completion of training, he/she will be assigned to a
shift. Uniforms are supplied after training. Days off are rotating. This is a
You will receive telephone calls for service for Police, Fire, Ambulance and
other emergency assistance. Specific duties include prioritizing calls and
dispatching appropriate units; entering warrants into state/federal law
enforcement databases; monitoring alarm systems; and performing a variety of
general support duties related to public safety communications. This job is a
shift position (it is staffed 24 hours per day, including weekends and
holidays). You must be able and willing to work any of the three shifts.
qualify for this position, you must possess a high school diploma (or
equivalent) and have at least one (1) year of experience in a job affording
contact with the public.
they are critical to job success, strong multi-tasking & keyboarding skills are
also required (the minimally acceptable typing speed is 35 wpm).
Preferred candidates will possess previous experience in receiving and
processing service calls in a law enforcement or fire agency environment, and/or
familiarity with computer-aided dispatch (CAD).
associate’s degree is also preferred.
The City of Naperville, Illinois is a dynamic community of 146,000 residents,
conveniently located 28 miles west of Chicago. Various publications have named
Naperville as one of the best cities in the United States in which to live. The
City has gained national recognition for our family-friendly environment,
excellent schools and library system, low crime rate, and vibrant downtown
area. It’s also a great place to work!
Our municipal government employs over 900 dedicated individuals in a wide range
of job categories. In return for your “great service all the time,” we’ll
provide you with a dynamic & collaborative working environment, a
forward-looking leadership team, and a competitive benefits package.
The City of Naperville complies with the Americans with Disabilities Act (ADA).
Individuals needing accommodations in the recruitment process should notify
Human Resources in advance at (630) 305-7066.