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Police Records Manager

Naperville, Illinois



City of Naperville

400 S. Eagle Street

Naperville, IL 60540

Phone: 630-305-7066



Salary: $63,734 - $82,179

Population: 146,000

Sworn Officers: 168

Application Deadline: Until Filled






Job Title:


Police Records Manager (#4016)

Closing Date:


Until filled




$63,734 – $82,179, commensurate with experience


Job Type:





Police Department

1350 Aurora Avenue




Police Department



Job Description:


The Police Department seeks a proven and assertive manager of people, technically proficient in the realm of records management and data processing and retrieval, to manage and direct the operation of the department’s full service Records Section.  Reporting to the Commander of Professional Development and Training, the Manager leads two shift supervisors and indirectly oversees 10 union Records Specialists.




The Records Manager assists in the development of short and long range goals and objectives for the Records Section; is accountable for the successful implementation of work processes for data entry/processing and police records retrievability and retention; plans and coordinates the delivery of employee training programs; develops guidelines, policies, procedures, specifications, and scopes of work; analyzes problems, identifies and recommends potential solutions (projecting consequences of proposed actions) in support of Police Department objectives; and applies critical thinking skills to resolve practical problems.   The Manager provides direction to line supervisory staff, investigates complaints of poor customer service, recognizes and rewards superior performance, and executes appropriate disciplinary action of employees. 
The Records Manager will embrace cost-effective electronic data management systems, and maximize the utility of existing technology. This Manager will maintain effective, professional relationships with internal stakeholders and external vendors.  He/she must also maintain awareness of all federal and state laws relative to operations including those pertinent to Freedom of Information Act requests, expungement of records, release of reports and information, and document retention schedules for police reports.






  • Superior skills in verbal and written communications.

  • Knowledge of records management and applicable federal, state and local statutes and/or acts.

  • Detailed understanding of, or the ability to quickly learn, the Freedom of Information Act.

  • Advanced knowledge of electronic data/document management systems.

  • Ability to supervise, train, motivate and mentor staff.

  • Abilities to prioritize and process multiple complex projects and deadlines with attention to detail and organization.

  • Ability to creatively approach challenging projects.

  • The ability to establish and maintain effective working relationships with all levels of police personnel, city officials, other law enforcement agencies and the general public.

  • Most importantly, this manager must possess the necessary leadership and communication skills to build constructive relationships and a positive culture with coworkers and subordinate employees, and to develop formal and informal processes to empower employees and build a sense of teamwork and ownership among the members of the Naperville Police Department Records Section.


Minimum Education & Experience Requirements:

  • Qualified candidate must have a minimum of three to five years of exemplary supervisory/management experience, preferably in a records management environment

  • Bachelor’s degree in Public or Business Administration or a related field strongly preferred

  • Previous law enforcement agency experience is preferred

  • LEADS certification will be required within 30 days of hire




The City of Naperville, Illinois is a dynamic community of 146,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories.  In return for your “great service all the time,” we’ll provide you with a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.










The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.











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1339   5/9/16-5/31/16