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Telecommunicator

North Chicago, Illinois

 

 

City of North Chicago

1850 Lewis Avenue

North Chicago, IL 60064

Phone: 847-596-8645  

Fax: 847-596-8815

E-mail: shefar@northchicago.org
Website: www.northchicago.org

 

 

Starting Salary: $39,313

Population: 32,574 

Sworn Officers: 53 

Application Deadline: 4/22/11

 

 

 

 

 

NATURE OF WORK:

 

Under the direction of the Deputy Police Chief this position performs varied communications work, involving prompt operation of police and fire radios, telephones and alarms. The incumbent is also responsible for the operation of telephone equipment that services the police and fire departments, non-emergency police telephone and the transmission of radio messages of several frequencies for the recording of necessary information received.  The incumbent will receive and prioritize 911 emergency and non-emergency calls.  Operate radio equipment to dispatch police, fire and emergency medical personnel.  Track status of units and maintain related records.  Monitor alarm system, process warrants, relay messages.  Computerized data entry and access City Network and a variety of databases to retrieve related information as required.

 

 

PUBLIC CONTACT:

 

The employee has regular and frequent contact with department and division employees and other City employees; regular contact with individual citizens and groups, business owners, and elected officials.

 

 

ESSENTIAL FUNCTIONS OF WORK (Specific assignments may include all or some of the following):

  • Receives complaints from public concerning crimes and police emergencies.  Broadcasts orders to police radio patrol units in vicinity to investigate complaint, and relays instructions or questions from remote units. [Minimum of two (2) hour intervals of time].

  • Solicits information to determine appropriate resources needed to respond to requests for service.

  • Assesses requests and dispatches Police and Fire/Emergency Medical Services (EMS) units to incidents of crime, emergencies and non-emergencies.

  • Monitors status of dispatched assignments and units and coordinates all police, fire, EMS, and other emergency requests, relaying instructions to radio units concerned.

  • Enters and retrieves information using computer aided dispatch system (CADS).

  • Answers, screens, and routes non-emergency telephone calls.

  • Records and prepares written documentation (supplemental reports) for all complaints received and calls broadcast for both Police and Fire representatives.

  • Maintain file records and messages.

  • Coordinates the relaying of messages between divisions within the North Chicago Police Department and other law enforcement agencies and Fire departments.

  • Monitors burglar and fire alarm systems to detect illegal entry and fires at businesses and residences.

  • Expected to receive training to qualify on LEADS computer system and NIMS compliance.

  • Maintains contact with Police Officers and Fire Department personnel to verify assignment locations.

  • Sends and receives all teletype messages (10-28ís , 10-29ís, 10-27ís);

  • Responds to routine inquires.

 

MINIMUM REQUIREMENTS OF WORK:

 

The incumbent must possess the following knowledge, skills and abilities in order to successfully perform the essential functions: 

  • Possession of a High School Diploma, and/or some college or Associateís degree preferred; and at least one (1) year of progressively responsible experience in a communication management, emergency communications field, experience in a 911-Center preferred; or fast paced, high stress environment; or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for this job.

  • Considerable knowledge of and ability to use computer systems and networks, Internet search engines, word processing software, email, and Windows operating systems.

  • Ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  To interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

  • Ability to prepare work assignments, summaries, reports, memos, and purchase recommendations using prescribed formats and conforming to all rules and punctuation, grammar, diction, and style.

  • General understanding of principles underlying the laws and regulations of the municipality.

  • Requires knowledge of geographical layout of municipality;

  • Excellent organizational skills.

  • Excellent oral, written and interpersonal communication skills in dealing with individuals and groups at all levels.

  • Typing ability of 50 wpm.

  • Self motivated, disciplined, organized, and reliable.

  • Innovative, creative, resourceful and independent thinking.

  • Successful completion of FTO program.

 

Apply on-line at:

 

www.northchicago.org

 

 

 

 

 

 

 

 

 

 


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2575   4/7/11-4/24/11