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Telecommunicator

Arlington Heights, Illinois

 

Northwest Central Dispatch System

1975 E. Davis Street

Arlington Heights, IL 60005

Phone: 847-590-3411

Fax: 847-590-3369

E-mail: czatz@nwcds.org

Website: www.nwcds.org

 

Salary: $50,386 - $79,495

Population: 450,000

Application Deadline: 7/31/15

 

 

 

Northwest Central Dispatch System is seeking full-time 9-1-1 Telecommunicators.  NWCDS, located in Arlington Heights, is the primary answering point and dispatch center for 11 villages/cities in the northwest suburbs of Chicago.  The telecommunicators are represented by the Metropolitan Alliance of Police (MAP).

 

 

The responsibilities of the position include,

but are not limited to:

  • Questioning callers to determine their locations, and the nature of their problems to determine type of response needed.

  • Receiving incoming telephone or alarm system calls regarding emergency and non-emergency police, fire and ambulance service.

  • Determining response requirements and relative priorities of situations, and dispatching units in accordance with established procedures.

  • Recording details of calls, dispatches, and messages.

  • Entering, updating, and retrieving information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

  • Maintaining access to, and security of, highly sensitive materials.

  • Relaying information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

  • Scanning status and computer monitors, and contacting emergency response field units to determine emergency units available for dispatch.

  • Observing alarm monitors and scanning maps to determine whether a specific emergency is in the dispatch service area.

  • Maintaining files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

 

Qualifications:

  • High School diploma or equivalent (G.E.D.) required and preferably some college level training

  • Ability to write and speak English clearly

  • Ability to discern visual images on a variety of media

  • Ability to type 45 words per minute

  • Ability to transition smoothly between multiple keyboards, radio transmit buttons, touch screen monitors and computer printers

  • Able to work days, evenings, midnights, weekends and holidays

  • Ability to work effectively under stress

  • The successful candidate must pass an applicant testing process, oral interview, pre-employment background investigation and a post offer medical screening, which will include an audiogram, drug screen and a psychological evaluation

 

Salary:

 

The starting annual base salary for this position for candidates without two years of previous 9-1-1 experience is $50,386.

 

Candidates with two years of previous 9-1-1 experience are eligible for a starting salary of $55,396.

 

The position is non-exempt under FLSA.

 

 

How to Apply:

 

Application packets can be downloaded from our website:

 

http://www.nwcds.org/employment/employment_opportunity.php

 

OR

 

At our facility located at:

 

1975 E. Davis Street

Arlington Heights, IL  60005

 

 

To be considered for the current hiring process applications must be received by 5:00 p.m., July 31, 2015.

 

Applications must be sent via U.S. Mail or other delivery service or dropped off at NWCDS.  Applications submitted via e-mail or fax will not be processed.

 

 

 

NWCDS is an equal opportunity employer

 

 

 

 

 

 

 

 

 

 


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4776   6/24/15-7/31/15