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Product Specialist

Northbrook, Illinois



OpticsPlanet, Inc.

3150 Commercial Avenue

Northbrook, IL 60062






Application Deadline: NA




Product Specialist



Job Description:


Product Specialists are responsible for the care and support of OpticsPlanet, Inc.ís most sophisticated customers.  The position calls for the ability to inform customers of the features and benefits of the most technically demanding instruments represented in our vast product offerings.  In addition, Product Specialists share their passion for the products they service with other groups within the company to help improve the overall customer experience.



Primary Responsibilities:

  • Achieve sales and profitability targets for various product segments, including but not limited to Tactical, Military, Law Enforcement, and Hunting.

  • Answer incoming telephone and email inquiries regarding technical aspects of and suitability for specific application type inquiries from prospective and existing customers

  • Respond to customer product and technical inquiries by phone, fax or e-mail.

  • Research and qualify potential new customers and accounts

  • Assist end-users in understanding and utilization of the equipment by providing appropriate technical application expertise

  • Follow up with suppliers and customers on product specifications, pricing and lead times

  • Respond to questions from internal sales and customer service team members

  • Conduct periodic product training seminars for team members and customers

  • Identify suitable products to replace backordered products

  • Work with IT and Web Development team to insure that technical product descriptions are correct

  • Contribute regularly to company user groups, discussion forums and blogs

  • Manage and be accountable for a sample product account


Qualifications, Skills & Requirements:

  • Associates or Bachelors Degree in a technical field (Optics, Electronics or Mechanics)

  • Minimum of 5 years combined experience in technical product sales or marketing

  • Knowledge  of principles and methods for showing, promoting, and selling technical products and services

  • Technical abilities to conduct preventive maintenance, minor repairs, fault analysis, customization and upgrades on customer equipment

  • Ability to work consultatively with customers to identify and select the most appropriate product for their particular application.

  • Strong communication skills

  • Ability to handle phone calls and email

  • Ability to listen and understand as well as communicate information and ideas verbally and in writing

  • Knowledge of MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers

  • Knowledge of online Internet forums, chat, and Internet community etiquette is beneficial


Personal Characteristics:


Candidate must be extremely comfortable in interacting with end-users who exhibit a wide range of sophistication levels.  The position requires the ability to act as the intermediary between the customer, Optics Planet and our suppliers and vendors.  The ultimate goal is to delight the end-user by delivering the perfect tool to him or her in a timely and cost effective manner.



Company Info


OpticsPlanet, Inc. is a leading e-commerce company that offers a wide selection of products to educational, scientific, outdoor, military and consumer markets. We are a fast-paced and dynamic environment, full of opportunities for talented and ambitious individuals. Our company is based in Northbrook, IL, and offers an exclusive set of benefits to its full time employees including health insurance fully paid by the company, a progressive system of flexible time off starting with three weeks per year, employee discount purchase program, on-the-job training, opportunities for advancement and many others.



OpticsPlanet, Inc. is proud to be an Equal Opportunity Employer.




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2021   6/18/08-9/24/08