Parkland College Department of Public Safety is a 24-hour police department with
sworn police officers, safety patrol officers, and Telecommunicators.
The Telecommunicator is the primary and initial contact person for the
department and provides telecommunication support for police personnel. This
position requires a concern for security while paying attention to detail in
processing citizen and police contacts.
The Telecommunicator is on a schedule established by the Director of Public
Safety, which may include rotating shifts and working weekends. Internal and
external events occasionally necessitate an altered work schedule and voluntary
overtime. This position involves frequent handling of confidential information
and records. Minimal supervision is provided. The Telecommunicator must be able
to work independently and accurately prioritize tasks. The shift currently
available is Friday and Saturday 11:00 PM to 7:00 AM.
To be considered for this position
all qualified applicants must complete and submit:
Application review will begin immediately and continue until the position is
Essential Job Functions:
Take calls for emergency and non-emergency assistance by phone and/or in
Process information and dispatch appropriate police or emergency medical
Monitor Parkland Police Officers' locations, radio traffic, and requests while
being capable of responding effectively using specific police terminology.
Locate and process requests for computer, scanner, Internet, and file
Operate and enter data into ARMS CAD system.
Provide information and assistance to the Parkland College community as
Contact METCAD and relate appropriate information when advised by officers.
Communicate with other emergency services, such as police, fire, and EMS
Appropriately handle confidential information per department policy.
Operate Mobil Data Computer (MDC) and relay appropriate information per
Answer calls to the Parkland College operator telephone line.
Respond to requests for reports, record checks, and background checks.
Assist in maintain Parkland College's lost and found.
Perform other duties as assigned.
High School diploma or equivalent GED.
Pass a skills assessment and an extensive criminal background investigation,
including a fingerprint check.
Successfully complete LEADS (Law Enforcement Agency Database System) and IWIN
(Illinois Wireless Information Network) Certification.
Verbal and mathematical skills sufficient to communicate effectively, prepare
reports, analyze situations, operate the switchboard, and perform other
Accurate typing proficiency.
Ability to handle serious/life threatening situations including remaining
calm, alert, and following correct protocol to assist the individual(s) in
Work cooperatively in a team environment while upholding to the highest
standards of competency, professionalism, and integrity in all work, demeanor,
and in communication with others.
Maintain proper dress code as determined by department policy.