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Alarm Operator (Telecommunicator)

Northbrook, Illinois



Regional Emergency Dispatch Center

(RED Center)

1842 Shermer Road

Northbrook, IL 60062




Starting Salary: $23.83/hour


Application Deadline: 8/5/18




The Regional Emergency Dispatch Center (RED Center)

Northbrook, Illinois


Job Posting/Description:


Alarm Operator (Telecommunicator)



The Regional Emergency Dispatch Center (RED Center) is currently seeking applicants to establish an eligibility list. This list will be used to fill future full time Alarm Operator (Telecommunicator) positions in our multi-agency communications center. RED Center is a Secondary PSAP responsible for dispatch of FIRE and EMS services for 14 communities, along with Divisional, Regional and Statewide Responses.



Duties include, but not limited to:

  • Receiving, processing and dispatch of FIRE/EMS related service for emergent and non-emergent calls, maintaining accountability of companies and equipment for the affiliate departments/agencies and alarm monitoring for multiple agencies.

  • Candidates must have the ability to learn how to proficiently operate a Computer Aided Dispatch (CAD) terminal and multi-faceted communication devices.

  • Candidates must be skilled in keyboard use, exercise good judgment and be able to maintain a high level of confidentiality in the performance of duties.

  • Candidates must multi-task efficiently and under pressure.

  • Candidates must be able to work weekends, holidays, extended hours in emergency, disaster or other situations influenced by workload or staffing shortages.

  • Candidates must have a professional demeanor and sensitivity necessary to maintain an effective working relationship with other employees, related public safety personnel and the public at large.

  • Situations may involve emergency circumstances and high stress levels.


RED Center offers a

comprehensive benefits package that includes:

  • Health, Dental and Vision Care (with employee contribution)

  • Enrollment in the Illinois Municipal Retirement Fund (IMRF)

  • Optional participation in an employee funded 457 Retirement Plan

  • Holiday Pay

  • Vacation Leave


Current starting base wage:


$23.83/hour with step increases up to $38.82/hour


However, depending on qualifications, the starting wage may be higher than base. Starting salary is dependent upon a variety of factors including years of experience in a dispatch center that closely resembles RED Center, EMD/EFD Certifications, CTO certification, CAD experience, public safety dispatch experience, knowledge of the fire service, and knowledge of MABAS operations.


Applicants that most closely meet the needs of the position will be invited to participate in the testing and interview process. Final selection is contingent upon a background check, psychological evaluation, physical examination and pre-employment drug testing. RED Center reserves the right to alter this process.




  • High School Diploma or G.E.D. equivalent

  • Must be of good moral character

  • Must submit to all the testing (Written/Computer aided testing, medical exam, psychological exam, drug screening, hearing test)

  • Public Safety Dispatching experience not necessary, but desired


To Apply:


Forward your resume, cover letter and

answers to the four essay questions below via email to:


Please reference RED Center Employment in the subject line of your email.


*Hard copies and faxed resumes will be declined.





Sunday, August 5, 2018



Essay Question Instructions:


Essay questions will be evaluated for content and are limited to one (1) type written page per question. Only Microsoft Word Documents or PDF Documents are accepted. Page limitations are based on .5 margins and no smaller than a 12-point Times New Roman font, double spaced. Pages more than the specified limit will not be evaluated.

  1. Why do you believe you are qualified for the position of Alarm Operator (Telecommunicator) for The Regional Emergency Dispatch (RED) Center?

  1. Public safety call-taking and dispatching work requires high moral character, trust, and ethical behavior. Explain how you possess these attributes.

  1. Attention to detail in public safety dispatching can ultimately mean the difference between someone dying and living. Explain why you believe you possess this attribute and how it would help you in a career at RED Center.

  1. Describe your experience providing high quality customer service.



*RED Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.










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1467   7/12/18-8/5/18