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Communications Director

Romeoville, Illinois


Village of Romeoville

1050 West Romeo Road

Romeoville, IL 60446

Phone: 815-886-7209

Fax: 815-886-5674




Salary: $75,937 - $102,500

Population: 40,000

Sworn Officers: 65

Application Deadline: 5/29/15




Purpose of Position:


Under Administrative direction, oversees the operation of the Communications Division, which provides centralized communication services to the Village, including the operation of a computer-aided dispatch center, design of new communications systems and maintenance of existing systems and equipment.  This position interfaces on a continuing basis with its users, especially the police and fire departments, deals with sophisticated communications technology and requires a strong management effort to operate a communications center on which the effectiveness of public safety functions heavily depends.



Essential Duties and Responsibilities:


The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Administers computer-aided dispatch center operations providing telephone reception, information systems and Police-Fire radio coordination on a 24 hour, 7-day basis.

  • Responsible for the supervision of the telecommunication unit personnel.

  • Administers the maintenance and servicing of municipal communications equipment.

  • Works with telephone company representatives on installation of new equipment and maintenance service requests.

  • Performs daily review of all calls for service and ensures quality control measures through review of phone, radio and computer.

  • Develops and publishes communications services and operation policies and procedures; prepares and conducts communication personnel training sessions and proficiency programs.

  • Maintains knowledge of current communication techniques and information through attendance at training sessions and review of appropriate publications.

  • Prepares annual budget for communications, including equipment updates and programs implementations.

  • Formulates long range plans relating to communications improvements.

  • Ensures agency compliance with Emergency Medical Dispatch (EMD) procedures by coordinating with the Local Resource Hospital and the Illinois Department of Public Health.

  • Compiles statistics pertaining to operation to include E911 systems, calls for service, and other areas as needed or directed.

  • Coordinates the operation of Communications with all departments including Police, Fire and general government.

  • Consults on the design, construction, maintenance, repairs on utilization of radio transmitters, receivers, testing equipment and all other equipment at the dispatch.

  • Directs continuous and formalizes training program for all employees. Performs other related work as required.

  • Must be able to accommodate scheduling demands of managing in a 24/7 environment including responding to the Police Department during emergencies.


Minimum Training and Experience Required to

Perform Essential Job Functions:

  • Requires an Associate's Degree preferred in Business Management, Law Enforcement or a related field, with a minimum of five yearsí experience in public safety communications related fields including three years of management experience.

  • Any combination of training and experience that would provide the required knowledge, abilities and skills will be considered.

  • Must have knowledge of applicable LEADS rules and regulations, legislation affecting public safety communications, management principles, public safety functions and public safety dispatching operations and maintain active LEADS and EMD certification.

  • Requires the ability to master computer skills required of employees under directorís command.

  • During probationary period, must master the operation of all telecommunications equipment used by employees under director's command.

  • Must maintain active membership and communications with all Telecommunications organizations including NENA, APCO FCC and ICC to ensure compliance with all applicable laws and to remain knowledgeable in all areas of responsibility.

  • Must have valid Illinois Driverís License.


Additional Desired Knowledge, Skills and Abilities:

  • Bachelorís degree in public safety, management, or related field

  • APCO RPL or NENA ENP Certification

  • Work independently and effectively within the confines of standard operating procedures Understands, interprets and applies applicable Federal and State statutes, local ordinances, court decisions and Police Department and Village rules and policies

  • Knowledge of Collective Bargaining Agreements

  • Must have the ability to work with little supervision and multi-task.


Physical and Mental Abilities Required to

Perform Essential Job Functions:


Language Ability and Interpersonal Communication:

  • Understand and respond quickly and accurately to written and oral directions, instructions, inquiries and requests.

  • Requires excellent oral and written communications skills with department personnel, village   officials, and village residents.

  • Must have excellent interpersonal skills.

Mathematical Ability:

  • Requires the ability to perform addition, subtraction, multiplication and division; calculate percentages, and decimals.

Judgment and Situational Reasoning Ability:

  • Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling.

  • Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

  • Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the direction.

  • Observe analytically and objectively, analyze situations quickly, determine and take prompt, effective action.

Physical Requirements:

  • Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing ten to fifteen pounds. Tasks may involve extended periods of time at a keyboard or workstation Operate required equipment

  • Requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing.

  • Requires the ability to operate a variety of office equipment such as a computer, typewriter, telephone, fax machine, calculator/adding machine, computer printer and photocopier.

  • Requires the ability to recognize and identify similarities or differences between characteristics of shapes and sounds associated with job-related objects, materials and tasks.

Environmental Adaptability:

  • Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions.



The Village of Romeoville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Village will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.











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2782   4/30/15-5/29/15