Under Administrative direction, oversees the operation of the Communications
Division, which provides centralized communication services to the Village,
including the operation of a computer-aided dispatch center, design of new
communications systems and maintenance of existing systems and equipment. This
position interfaces on a continuing basis with its users, especially the police
and fire departments, deals with sophisticated communications technology and
requires a strong management effort to operate a communications center on which
the effectiveness of public safety functions heavily depends.
The following duties are normal for this position. These are not to be
construed as exclusive or all-inclusive. Other duties may be required and
Administers computer-aided dispatch center operations providing telephone
reception, information systems and Police-Fire radio coordination on a 24
hour, 7-day basis.
Responsible for the supervision of the telecommunication unit personnel.
Administers the maintenance and servicing of municipal communications
Works with telephone company representatives on installation of new equipment
and maintenance service requests.
Performs daily review of all calls for service and ensures quality control
measures through review of phone, radio and computer.
Develops and publishes communications services and operation policies and
procedures; prepares and conducts communication personnel training sessions
and proficiency programs.
Maintains knowledge of current communication techniques and information
through attendance at training sessions and review of appropriate
Prepares annual budget for communications, including equipment updates and
Formulates long range plans relating to communications improvements.
Ensures agency compliance with Emergency Medical
Dispatch (EMD) procedures by coordinating with the Local Resource Hospital and
the Illinois Department of Public Health.
Compiles statistics pertaining to operation to include E911 systems, calls for
service, and other areas as needed or directed.
Coordinates the operation of Communications with all departments including
Police, Fire and general government.
Consults on the design, construction, maintenance, repairs on utilization of
radio transmitters, receivers, testing equipment and all other equipment at
Directs continuous and formalizes training program for all employees. Performs
other related work as required.
Must be able to accommodate scheduling demands of
managing in a 24/7 environment including responding to the Police Department
and Experience Required to
Requires an Associate's Degree preferred in Business Management, Law
Enforcement or a related field, with a minimum of five yearsí experience in
public safety communications related fields including three years of
Any combination of training and experience that would provide the required
knowledge, abilities and skills will be considered.
Must have knowledge of applicable LEADS rules and regulations, legislation
affecting public safety communications, management principles, public safety
functions and public safety dispatching operations and maintain active LEADS
and EMD certification.
Requires the ability to master computer skills required of employees under
During probationary period, must master the operation of all
telecommunications equipment used by employees under director's command.
Must maintain active membership and communications with all Telecommunications
organizations including NENA, APCO FCC and ICC to ensure compliance with all
applicable laws and to remain knowledgeable in all areas of responsibility.
Must have valid Illinois Driverís License.
Knowledge, Skills and Abilities:
Bachelorís degree in public safety, management, or related field
APCO RPL or NENA ENP Certification
Work independently and effectively within the confines of standard operating
procedures Understands, interprets and applies applicable Federal and State
statutes, local ordinances, court decisions and Police Department and Village
rules and policies
Knowledge of Collective Bargaining Agreements
Must have the ability to work with little supervision and multi-task.
Physical and Mental
Abilities Required to
and Interpersonal Communication:
Understand and respond quickly and accurately to written and oral directions,
instructions, inquiries and requests.
Requires excellent oral and written communications skills with department
personnel, village officials, and village residents.
Must have excellent interpersonal skills.
Requires the ability to
perform addition, subtraction, multiplication and division; calculate
percentages, and decimals.
Situational Reasoning Ability:
Requires the ability to apply principles of influence systems such as
supervision, managing, leading, teaching, directing, planning, coordinating
Ability to exercise independent judgment to apply facts and principles for
developing approaches and techniques to problem resolution.
Requires the ability to exercise the judgment, decisiveness and creativity
required in situations involving the direction.
Observe analytically and objectively, analyze situations quickly, determine
and take prompt, effective action.
Tasks involve the ability to exert light physical effort in sedentary to light
work, but which may involve some lifting, carrying, pushing and pulling of
objects weighing ten to fifteen pounds. Tasks may involve extended periods of
time at a keyboard or workstation Operate required equipment
Requires the ability to coordinate eyes, hands, feet and limbs in performing
movements requiring moderate skill, such as typing.
Requires the ability to operate a variety of office equipment such as a
computer, typewriter, telephone, fax machine, calculator/adding machine,
computer printer and photocopier.
Requires the ability to recognize and identify similarities or differences
between characteristics of shapes and sounds associated with job-related
objects, materials and tasks.
Tasks are regularly performed in safe and comfortable surroundings without
exposure to adverse environmental conditions.
The Village of Romeoville is an Equal Opportunity Employer. In compliance with
the Americans with Disabilities Act, the Village will provide reasonable
accommodations to qualified individuals with disabilities and encourages both
prospective and current employees to discuss potential accommodations with the