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Public Safety Dispatcher - Public Safety

Medford, Massachusetts



Tufts University

Medford, MA 02155






Application Deadline: NA




Public Safety supports the university community by providing various services and programs that contribute to maintaining campuses that are reasonably safe and secure.


The Public Safety Dispatcher I operates the Public Safety Communications Center on the Medford campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. May be required to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings. Must receive, upon hire or promotion, training on the Massachusetts Police Accreditation Process and its requirements, Ethics Training, Harassment and the Department's mission, values, and goals.



Job Requirements


Basic Requirements:

  • High School Diploma/GED

  • 0-1 year of experience

  • Valid US driver's license

  • Must be able to be CPR certified; CPR instruction and certification will be provided if not already certified

  • Must successfully pass and maintain CJIS Operator certification within first 30 days of employment. APCO Basic Telecommunicator certification, or in the opinion of the Senior Director of Public Safety, other equivalent skills, training or experience

  • Ability to obtain computer proficiency, including: typing, and knowledge of or ability to learn: Computer Aided Dispatch and Records Management System, Mass Criminal Justice Information System (CJIS) terminal, computerized alarm monitoring systems, computerized access control system, other computer or technical systems that may be added to the Communications Centers

  • Must pass a professionally administered psychological exam, background investigation of personal character and criminal records check including fingerprint supported checks of state and FBI registries

Preferred Qualifications:

Multitasking capability and calm, efficient function under stressful conditions are essential. Should be capable of operating the Computer Aided Dispatch system while simultaneously speaking on the telephone, radio or both. Discretion and the ability to keep all records, communications and other information in absolute confidence. The most important skills a dispatcher should have are the ability to prioritize and complete multiple time-critical tasks and to function calmly and efficiently under stressful conditions. Prior experience in any public safety field, including police, fire, EMS, or industrial security, is highly desirable. Other important qualities include: excellent written and oral English communication skills, good interpersonal skills, including the ability to work effectively with police personnel, students, staff and faculty, parents of students, non-affiliates, as well as the ability to deal professionally with confrontational situations or difficult people. Experience with computers, radio communications and light clerical skills are highly desirable.



Special Work Schedule Requirements:

May be required to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings.



Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.



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