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911 Communications Operator

Gurnee Police Department

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Contact Information

Address:

Gurnee Police Department
100 N. O'Plaine Road
Gurnee, IL 60031

Phone Number:

  • 847-599-7500, x 7515

Position Information

Application Deadline:

  • 05/10/21

Salary:

  • Starting hourly rate as of May 1, 2021: $29.33/hour

    Candidates with equivalent emergency dispatch experience may be eligible for an accelerated wage rate based on experience.

    12 hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

    No residency or living radius requirement

    Benefits:

    • Paid time off – vacation, holiday, personal time
    • Health/Dental/Vision/Life Insurance Plans
    • Retirement savings options (pension, 457, Roth IRA)

Population:

  • 31,200

Position Details

911 Communications Operator Opportunity - Full Time

Communications Operators:

19 full time; 2 part time; 2 Shift Leaders

Department Staff:

100 members including sworn officers, sworn supervisory, management, civilian, and 911 Emergency Dispatch staff

The Communications Division of the Gurnee Police Department provides 24 hour consolidated emergency and non-emergency radio and telephone communications support for multiple agencies / communities.  The Communications Division also assists with dispatching and communication needs for other Village entities.  The Gurnee Communications Division responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

We are looking for candidates with the following key qualities to join our team:

  • ability to quickly learn the operation of equipment and system procedures; 
  • ability to make rapid and precise judgments in a real-time work situations; 
  • remain calm under conditions that are stressful; 
  • coordinate many different processes at once and coordinate actions in relation to the actions taken by others; 
  • adjust rapidly to changes in the tempo of work activity; 
  • use sound judgment and act decisively in emergency situations; 
  • ability to communicate effectively (rapidly, clearly, and distinctly) orally and in writing; and 
  • interpersonal skills and characteristics that reflect a service orientation and desire to treat the public with tact, courtesy, and respect.

Minimum Requirements include:

  • US citizen/legal work authorization;
  • HS Diploma/GED;
  • Ability to accurately type at least 35 wpm; candidates offered an interview will be required to take a typing test
  • Ability to obtain and maintain LEADS full access; and 
  • Ability to obtain Emergency Medical Dispatch (EMD) certification prior to concluding the Communications Operator training program (approx. 9-12 months) as a condition of continued employment. 

Additional desirable qualifications include any or all of the following:

  • Previous recent emergency dispatch experience in police and/or Fire/EMS;
  • Bilingual skills;
  • Formal education, certification, or completion of a college level training program in emergency dispatch. 

Job Posting:

www.gurnee.il.us/jobs

Online Application:

Click HERE

Equal Opportunity Employer



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