Telecommunicator

City of McHenry

Contact Information

Address:

Website:

• www.cityofmchenry.org

Application Deadline:

• NA

Salary:

• The starting annualized base salary for this position is $55,781.54; plus full benefit package.

  Candidates with current experience may be hired into an advanced step in the pay matrix as detailed in the collective bargaining agreement. This position is not exempt under the FLSA.

Sworn:

• 45

Population:

• 27,000

Position Details

The City of McHenry/NERCOM has a full time employment opportunity for the position of Telecommunicator.

NERCOM handles on average 86,000 emergency service calls annually for 15 police and fire/rescue agencies. If you can manage this type of pace and stress while providing quality, professional work in a team environment read the additional job requirements below.

Job Requirements:

• Obtain/maintain LEADS /NCIC, CPR, and EMD certifications
• Pass extensive background investigation and employment physical. No felony convictions.
• High school diploma or equivalent.
• Work a 24/7 schedule. Weekends and holidays are required.
• Ability to listen, comprehend the caller, follow established protocol, and make quick decisions affecting public safety.
• Ability to multi-task - answer phones, communicate with caller, dispatch to police/fire/EMS, enter data into system all simultaneously.
• Produce written reports, logs, and records.
• General computer skills in a Windows environment; type 35 words per minute
• Read, understand and interpret maps; receive/give directions using maps.
• Work well under pressure, effectively manage stress, and maintain emotional balance under rapidly changing situations.
• The ability to provide excellent customer service while professionally communicating with callers who may be angry, argumentative or disagreeable.
• Understand and comply with all department procedures, rules, and regulations.
• Bi-lingual skills a plus. 

Preference will be given to candidates who hold EMD certification and have work experience with Tri-Tech software.

Hiring Process:

• Qualified applicants will be invited to a mandatory written exam.
• Candidates passing the written exam will be invited to a panel interview.
• Selected candidates will then be sent for psychological testing.
• Candidates receiving an offer of employment will then be sent for a physical and drug screen. 

ONLY Accepting Applications Online at:

Employment Application

The City of McHenry is an equal opportunity employer.

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