Community Service Officer

Village of Oak Park

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Contact Information

Address:

Village of Oak Park
123 Madison Street
Oak Park, IL 60302

Fax Number:

  • 708-358-5107

Position Information

Application Deadline:

  • 10/29/21

Salary:

  • $21.3923/hour; Pay Step A

    The Village of Oak Park offers a highly competitive benefit package that includes:

    • Retirement plan
    • Deferred compensation program
    • Social security
    • Health & life insurance
    • Vacation
    • Sick leave
    • Other benefits

Sworn Officers:

  • 119

Population:

  • 52,000

Position Details

Department/Division:

Police/Field Services

Employment Status:

Full-time (40 hours/week)

FLSA:

Non-Exempt

Union:

Fraternal Order of Police 

Employment Commission:

N/A

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

POSITION SUMMARY:

This is a single class position under the supervision from higher level supervisory and management staff.  This position will perform a variety of public service, customer service and law enforcement related duties and responsibilities that do not require the services of a sworn police officer; and to perform a variety of administrative duties in the Police Department.

SUPERVISION RECEIVED AND EXERCISED:

Supervision from higher level supervisory and management staff.

EXAMPLES OF DUTIES:

Essential and other important duties and responsibilities may include, but are not limited to, the following:

Essential duties and responsibilities:

  • Ensure that best in class customer service is provided to both internal and external customers and also embrace, support, and promote the Village’s core values, beliefs, and culture. 
  • Accurately record information from the public concerning property damage incidents, minor thefts and motor vehicle accidents; perform simple investigations as directed by Police Department supervisory personnel.
  • Investigate falls and other injuries occurring on public property.
  • Locate and confirm reports of dysfunctional power lines to Police Department supervisory personnel and take action as directed or deemed necessary in the absence of direction.
  • Coordinate the removal of abandoned and other vehicles with the Village’s towing contractor.
  • Enforce parking regulations in public parking lots by issuing citations or referring parking violators to parking enforcement personnel.
  • Maintain accurate records concerning court dockets and schedule or notify police officers for court appearances.
  • Appear in court as a representative of the Police Department.
  • Enforce parking and local ordinance violations.
  • Assist in handling reported stray animals and animal bites.
  • Provide front desk reception and customer service duties.

Other important responsibilities and duties:

  • Search prisoners who are being held in Village facilities.
  • Monitor prisoners while in police custody, and provide meals to prisoners at appointed times.
  • Perform traffic control at fires, accidents, downed power lines, parades, and any other incidents requiring traffic direction and control.
  • Answer non-emergency calls and handle public safety communication and/or dispatch duties as required.
  • Input requests for services and/or information, and complaint information from the public into computer.
  • Prepare a variety of written reports as directed summarizing various activities accruing during an assigned shift.
  • Perform related duties and responsibilities as required.

QUALIFICATIONS:

Required at the time of hire or learned within a short period of time in order to perform the essential duties.

Knowledge of:

  • Principles and procedures in law enforcement investigation. Principles and procedures of record keeping.
  • Geographic features of streets in the area served. 
  • Basic court procedures and protocols.
  • Methods and techniques used in caring, catching and disposing of animals.
  • Basic procedures used in operating computer aided dispatch and Microsoft office programs; modern office procedures, methods, and office equipment.
  • Safe driving practices.
  • Operation of emergency equipment installed police vehicles.

Ability to:

  • Gather, analyze and evaluate evidence or facts to arrive at a sound conclusion. 
  • Interview witnesses and withdraw information.
  • Learn, understand and apply pertinent laws, and departmental rules and regulations. 
  • Understand and follow oral and written instructions.
  • Work independently in the absence of supervision. 
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain cooperative working relationships with the public as well as employees in the Police Department and the Village in general in the course of work.
  • Understand and complete appropriate forms for the submission of bond receipts.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:   Walking, standing or sitting for extended periods of time.
  • Maintain effective audio-visual discrimination and perception needed for:
    • Making observations
    • Communicating with others
  • Maintain mental capacity which allows for effective interaction and communication with others.
  • Maintain reasonable and predictable attendance.
  • Work overtime as operations require.

EXPERIENCE AND TRAINING GUIDELINES:

  • Experience: A minimum of two (2) years of general work experience including customer service and/or law enforcement.  AND
  • Training: Successful completion of at least fifteen (15) semester credits of coursework at an accredited college or university in criminal justice, business or public administration, psychology, sociology or a related field. AND
  • License or Certificate: Possession of a valid Illinois driver license is a condition of employment.

Vaccination against COVID-19 strongly preferred.

WORKING CONDITIONS:

Work in an office environment; some travel from site to site in residential or commercial environment; may work in inclement weather conditions.

INSTRUCTIONS TO APPLICANTS:

Applicants can visit our website at:

http://www.oak-park.us/jobs

Submit applications and resumes by mail to:

Human Resources

Village of Oak Park

123 Madison Street

Oak Park, IL 60302

OR

By email to:

jobs@oak-park.us

OR 

By fax to:

708-358-5107

The Village of Oak Park is an Equal Employment Opportunity Employer committed to a diverse workforce.



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