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Telecommunicator

Illinois Tollway Authority

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Contact Information

Address:

Illinois Tollway Authority
2700 Ogden Avenue
Downers Grove, IL 60515

Phone:

  • 630-780-9216

Position Information

Application Deadline:

  • 01/03/22

Salary:

  • $26.43/hour

    Benefits include:

    • Pension
    • Deferred compensation program
    • Holidays
    • Vacations
    • Medical/dental/vision
    • And more! 

    Wage range can go higher based on years of dispatching experience and successfully completing their level tests (see conditions of employment below) in the first few months of employment.


Position Details

ILLINOIS TOLLWAY AUTHORITY TELECOMMUNICATOR POSITION DESCRIPTION:

The Telecommunicator is responsible for facilitating emergency communications, dispatching public safety personnel and Tollway equipment, and documenting and relaying mission critical information which could involve life and death situations. The Telecommunicator will efficiently operate a variety of public safety communication center equipment and software, including but not limited to Computer Aided Dispatch (CAD) application, emergency and non-emergency telephone systems, StarCom 21 radio system, Call check, and GIS.

The Telecommunicator responsibilities include but are not limited to:

  • Processes and disseminates requests for the Tollway's public safety resources including Illinois State Police Officers, Highway Maintainers, Roadway Electric, Engineering, and local Police, Fire, and Emergency Medical Services with accuracy and in accordance with established policies, procedures, and practices of the Illinois State Toll Highway Authority and Illinois State Police.
  • Operates a variety of public safety communication center equipment and software, including but not limited to Computer Aided Dispatch (CAD) application, Emergency and non-emergency telephone systems, StarCom21 radio system, Call Check and GIS.
  • Accurately performs data entry and inquiries into various Law Enforcement data banks including LEADS and NCIC which includes the entry and file maintenance of wanted and missing person information and information concerning stolen vehicles and property.
  • Monitors alarm of the various Tollway systems including environmental alarms.
  • Promptly and courteously communicates with Tollway patrons, Tollway personnel and external agencies and preforms routine notifications to Tollway personnel including, Engineering and Maintenance, executive staff, internal contractors, and public utilities.
  • Performs and assists with other departmental duties as required. 

QUALIFICATIONS:

  • A High School Diploma / GED
  • Two (2) years of Federal, State, County, or municipal public safety Telecommunications experience with an emphasis in law enforcement dispatching.
  • Experience with multi-tasking including activation and operation of active radio and phone systems, utilizing keyboards, buttons, switches, and pedals.
  • Must be at least 21 years of age.
  • Possess a valid driver's license.
  • Work various hours/shifts, including weekdays, weekends, and holidays as well as in excess of continuous 8 hours and up to 16 hours when required.
  • Ability to wear a headset for a prolonged period.
  • Travel to various locations within the Tollway system, other 9-1-1 entities, or facilities on official business.
  • Work in an indoor office environment requiring prolonged periods of sitting and the use of repetitive hand motions.
  • Ability to hear and distinguish noises and understand spoken language with highly agitated, angry, panicked, emotionally upset individuals or who otherwise are not able to effectively communicate their needs due to age, injury, illness, or other debilitating situations.
  • Work under stressful mission critical situations, have good cognitive skills, and maintain work accuracy and the ability to concentrate on more than one job function at a time.
  • Ability to memorize technical information including assigning numerical information to geography.
  • Ability to multi-task which including the activation and operation of active radio and phone systems, utilizing keyboards, buttons, switches, and pedals. 

TEST:

  • Successful completion of IWIN and LEADS Certification with re-certification every two (2) years, NIMS and other public safety programs, Homeland Security/FEMA related accreditations, as well as testing procedures of the training program for this position.
  • Pass a typing test with a score of at least forty (40) words per minute, a reading comprehension test, map reading test, and typing from a spoken narrative and memory test.
  • Pass an extensive background check conducted by the Illinois State Police.
  • Pass a drug screening.
  • Pass a vision and hearing test as required per job performance levels. 

To Apply:

https://www.governmentjobs.com/careers/illinoistollway/jobs/3343206/telecommunicator?keywords=telecommunicator&pagetype=jobOpportunitiesJobs



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