Civilian Call Taker

Illinois Tollway Authority

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Contact Information

Address:

Illinois Tollway Authority
2700 Ogden Avenue
Downers Grove, IL 60515

Phone Number:

  • 630-780-9216

Position Information

Application Deadline:

  • 05/29/22
  • @ 11:59 PM

Salary:

  • $24.63/hour


Position Details

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

JOB FUNCTIONS:

  • Monitors and coordinates traffic from multiple telephone lines, including the TDD plus State Police radio and fax.
  • Handles inquiries for directions and/or information from general public, other law enforcement bodies, and Authority personnel.
  • Will enter incident information via the CAD computer for action by the Dispatch Center staff.
  • Documents oversize vehicle information from toll plazas and updates other daily traffic information from the District 15 troopers in the field.
  • Issues Citation, Warning and Motor Carrier inspection Books to District 15 Troopers.
  • The incumbent reports to the Communications Manager(s).
  • Answer multiple inside/outside telephone calls 300/shift
  • Enter Data in Dispatch CAD Computer 560/week
  • Maintain various information logs 35 entries/day
  • Monitor State Police radio channel 3 channels
  • Monitor State police fax 1 fax machine
  • The position calls for working any shift (twenty-four (24) hours/day, seven (7) days per week) including weekends and holidays.
  • The incumbent will handle telephone traffic from inside and outside the Tollway over several telephone lines, processing information given to them by different sources that will require entry into the CAD system for action by telecommunicators.
  • The position requires knowledge of the geographical layout of the Tollway system, as the incumbent will be providing directions to patrons traveling the Tollway and assisting persons searching for abandoned vehicles.
  • The incumbent will record and update varied State Police activity, including accident and field report information into the CAD system.
  • The incumbent will log and update information relating to oversize vehicles, various State Police and Tollway manuals and court information.
  • The incumbent will log persons entering and leaving the Administration building after normal business hours and handle all after-hour package deliveries.
  • The incumbent must be an individual who portrays a courteous and professional image of the Tollway and the Illinois State Police.
  • The incumbent will be in contact with a multitude of people of different personalities not only via a telephone line but also in person, and therefore, must possess patience and understanding. 

QUALIFICATIONS:

  • Education (required): High school graduate or equivalent and the ability to type 40 words per minute.
  • Successfully pass the following tests: reading comprehension, map reading, typing from a spoken narrative and memory test.
  • Obtain IWIN and Law Enforcement Agency Data System (LEADS) certifications within the probationary period (six months) with LEADS re-certification every two years.
  • Required to work rotating shifts, weekends and holidays.
  • Be available to be on call 24 hours a day. 

To Apply:

https://www.governmentjobs.com/careers/illinoistollway/jobs/3490986/civilian-call-taker?pagetype=jobOpportunitiesJobs

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.



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