Telecommunicator - Entry Level

DuPage Public Safety Communications (DU-COMM)

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Contact Information

Address:

DuPage Public Safety Communications (DU-COMM)
420 N. County Farm Road
Wheaton, IL 60187

Phone Number:

  • 630-260-7500

Fax Number:

  • 630-221-1590

Position Information

Application Deadline:

  • NA

Salary:

  • Telecommunicators have a starting salary of $54,683 with an increase to $57,990 after successfully completing 6-9 months of training.  The current union contract pay scale allows for a top salary of $87,027 after eight years of service if you are a cross trained Telecommunicator.

    Telecommunicator Benefits:

    • Paid time off (PTO) of 208 hours each year once phone certified
    • Group health insurance: HMO 14% employee contribution with PPO options available
    • $30,000 group life insurance
    • IMRF pension
    • Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
    • Telecommunicator starting rate is $26.29 per hour

    Advancement opportunities include:

    • TCIII (Cross-trained on both police and fire dispatching)
    • Communications Training Officer (CTO: training of new hires and continuing education of current employees)
    • Lead TC (Lead: assists Communications Management in administrative and supervisory functions)
    • Language Operator (LNG: bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin)

Position Details

Now Accepting Applications
9-1-1 Telecommunicators
Wheaton, IL (Full-time)

DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the state of Illinois.   DU-COMM is a 24 hour, 7 day a week operation serving 44 Fire/Police/EMS agencies throughout DuPage County. DU-COMM is recruiting qualified applicants to join our team.

DU-COMM may be the right place for you if:

  • If you crave a fast-paced multi-tasking position that will test your skills and abilities.
  • You are looking for a rewarding career where you can help someone every day.
  • You are looking for an employer who provides stability, continuing training, challenges and opportunities. 

Telecommunicator job duties include:

  • Answering 9-1-1 telephones
  • Transmitting vital information to emergency personnel via the radio
  • Relaying information via the Computer-Aided Dispatch terminal
  • Monitoring fire/burglar alarms
  • Answering administrative lines serving the police/fire personnel 

Requirements:

  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must be able to accurately type at least 35 wpm
  • Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and medical screenings
  • Schedule flexibility and multi-tasking are fundamental 

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory.

How to Apply:

Register at:

www.ducomm.org

OR

Complete a paper registration form at our facility:

420 N. County Farm Road

Wheaton, IL 60187

All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position. 

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days AFTER the end of the month you registered.  Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified.

If you do not have access to a computer with internet to take the 2-3 hour test, please email HR@ducomm.org or write a note on the printed registration form.



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