911 Communications Operator

Gurnee Police Department

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Contact Information

Address:

Gurnee Police Department
100 N. O'Plaine Road
Gurnee, IL 60031

Phone Number:

  • 847-599-7500, x 7515

Position Information

Application Deadline:

  • Until Filled (First review of applications after June 15, 2022)

Salary:

  • Starting Hourly Rate: $30.32/hour ($63,074 annual)

    Possible higher rate DOQ/E

    12 hour shifts; 3-2 / 2-3 on/off rotation with one 8 hour shift

    No residency or living radius requirement

    Benefits:

    • Paid time off – vacation, holiday, personal time
    • Health/Dental/Vision/Life Insurance Plans
    • Retirement savings options (pension, 457, Roth IRA)

Population:

  • 30,706

Position Details

911 Communications Operator

Communications Center Staff:

19 full time; 2 part time; 2 Shift Supervisors; 1 Communications Manager

Department Staff:

100 members including sworn officers, sworn supervisory, management, civilian, and Communications Center

The Gurnee Police Communications Center provides 24 hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including:  Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Key qualities for joining our team:

  • a service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged 
  • remain calm under conditions that are stressful 
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity 
  • ability to use sound judgment and act rapidly and decisively in emergency situations 
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance until EMS arrives on scene
  • using computer aided dispatch to log calls and information
  • being challenged and rewarded by helping others
  • work in a fast paced, multi-task oriented role that will test your skills and abilities
  • opportunities to grow and improve through ongoing training

Minimum requirements include:

  • US citizen/legal work authorization
  • HS Diploma/GED
  • Ability to accurately type at least 35 wpm 

Additional desirable qualifications:

  • Emergency Medical Dispatch (EMD) certification
  • Previous recent experience in police and/or Fire/EMS emergency dispatch; security / security dispatch; emergency medical; military dispatch; or closely related fields
  • Bilingual skills
  • Formal education, certification, or completion of a college level training program in emergency dispatch 

Job Posting:

www.gurnee.il.us/jobs

Online Application:

Click HERE

Equal Opportunity Employer



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