Telecommunicator

City of McHenry

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Contact Information

Address:

City of McHenry
333 S. Green Street
McHenry, IL 60050

Position Information

Application Deadline:

  • 09/02/22
  • @ 5:00 PM

Salary:

  • $57,037 - $65,098.71 DOQ (+ overtime)

    Lateral applicants with a minimum of one-year current telecommunicator experience may be eligible for a signing bonus up to $4,000!

    Lateral Hiring Bonus Criteria:

    • Candidate must meet all qualification, pass through the hiring process, and receive a written offer of employment.
    • Bonuses are based on skills and experience level as follows:
      • Candidates with one year of experience in a multi-jurisdiction emergency dispatch center - $2,000
      • Candidates with more than one year up to three years experience in a multi-jurisdiction emergency dispatch center - $3,000
      • Candidates with more than three years experience in a multi-jurisdiction emergency dispatch center - $4,000
    • Hiring bonus will be paid after successful completion of six months of service as follows:
      • 50% upon Hire
      • 50% after successful completion of six months
    • All hiring bonuses are subject to taxes under IRS and State guidelines

    Benefits include:

    • IMRF Pension
    • Excellent health, dental and vision insurance
    • City paid life insurance
    • Paid vacation, personal, and sick days
    • Comp time and holiday pay
    • 457 Deferred Compensation Plan
    • Employee Assistance Program

Sworn:

  • 45

Population:

  • 27,000

Position Details

The City of McHenry is accepting applications for full-time Telecommunicators.

Are you looking for a challenging and rewarding career with an organization that values its people, provided competitive wages and outstanding benefits? Join our team!

The Telecommunicator (T/C) is a civilian member of the Police Department engaged in the coordination and dispatch of emergency Police, Fire and Emergency Medical services provided by the City of McHenry received from Emergency Communications networks and devices including but not limited to E-911 telephone system, inter/intra-departmental voice radio interconnects and State/Federal criminal justice data systems. NERCOM handles on average 86,000 emergency service calls annually for 15 police and fire/rescue agencies.

Apply directly at:

https://www.govermentjobs.com/careers/mchenry

Qualifications:

  • High school diploma or equivalent.
  • Obtain/maintain LEADS /NCIC, CPR, and EMD certifications.
  • Pass extensive background investigation and employment physical. No felony convictions.
  • Ability to work a 24/7 schedule in 12 hours shifts. Weekends and holidays are required.
  • Work well under pressure, effectively manage stress, and maintain emotional balance under rapidly changing situations.
  • Ability to listen, comprehend the caller, follow established protocol, and make quick decisions affecting public safety.
  • Ability to multi-task - answer phones, communicate with caller , dispatch to police/fire/EMS, enter data into system all simultaneously.
  • Produce written reports, logs, and records.
  • General computer skills in a Windows environment; type 35 words per minute
  • Read, understand and interpret maps; receive/give directions using maps.
  • The ability to provide excellent customer service while professionally communicating with callers who may be angry, argumentative or disagreeable.
  • Understand and comply with all department procedures, rules, and regulations.
  • Bi-lingual skills a plus.
  • Preference will be given to candidates who hold EMD certification and have work experience with Tri-Tech software.

Hiring Process:

  • Qualified applicants will be invited to a mandatory written exam.
  • Candidates passing the written exam will be invited to a panel interview.
  • Selected candidates will then be sent for psychological testing.
  • Candidates receiving an offer of employment will then be sent for a physical and drug screen.


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