Parking Community Service Officer

Northwestern University


Contact Information


Northwestern University
1201 Davis Street
Evanston, IL 60208

Position Information

Application Deadline:

  • Open


  • Salary/Grade: NEX/11


    At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

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Position Details

Job ID:



Evanston, Illinois


Safety & Security Parking

Job Summary:

The Community Service Officer, depending upon assignment:

  1. performs parking services duties as listed below;
  2. performs police and transportation service duties;
  3. performs fleet maintenance duties as listed below or
  4. performs security duties as part of the Residence Hall Security Program 

CSOs may be reassigned to other CSO assignments with or without notice.

Please Note: Working environment may be outdoors in extremely cold or warm temperatures. Working hours may vary, including overnight hours. May be required to work weekends and holidays. This position requires a willingness and ability to work outdoors in all seasons in temperatures below 32 degrees and above 90 degrees. This position requires a valid driver's license. The position also requires the ability to lift and carry up to 25 pounds (frequently) and 40 pounds (occasionally).

Specific Responsibilities:

When assigned to Parking Enforcement duties, under the general supervision of the Transportation & Parking Director:

  • Issues citations, boots and tows vehicles
  • Maintains PARCs equipment
  • Performs parking office duties when assigned including selling parking permits, enters permit data and violations and performs related clerical duties
  • May operate only departmental non-emergency vehicles and is responsible for general condition and cleanliness of assigned vehicle
  • Performs vehicle lockouts and jump starts
  • May assist in traffic direction duties by blocking vehicle access to campus roads and driveways
  • Performs other duties as assigned

When assigned to police and transportation services, under the general supervision of the Commander:

  • Assists with community policing efforts such as crime prevention talks, equipment set-up, distributes literature and schedules events
  • Completes written reports
  • Sorts and compiles statistical records
  • Performs security or fire watch posting as necessary
  • Performs office and vehicle lockouts
  • Transports reports, documents, and bond money to circuit court as required
  • Provides relief for certain frontline and office administrative staff, as needed
  • Performs various errands for department or University business
  • Performs other duties as assigned 

When assigned to fleet maintenance, under the general direction of the Commander or Shift Supervisor:

  • Makes vehicle inspections to ensure proper equipment and operation, performs equipment inventory and minor repairs, and transports department vehicles for service, repair, equipment installation, and cleaning
  • Assists in traffic control and direction and special event parking and staffing
  • Aids and provides direction to students, faculty, staff, and guests, as necessary
  • Transports reports, documents, and bond money to circuit court as required
  • Performs other duties as assigned 

When assigned to Residence Hall security duties, under the general supervision of the CSO Supervisor:

  • Monitors residents, visitors, and vendors entering residence halls
  • Reports building problems such as broken doors, locks, and windows or other problems affecting security of the residence halls
  • Patrols campus areas on foot or in vehicle, checks for suspicious persons or circumstances and immediately reports same to Communications Center personnel
  • Performs security checks and foot patrols of residence halls ensuring entrance doors are locked
  • Maintains close working relationship with residents and residence hall staff while enforcing security protocols
  • Assists with community policing efforts such as crime prevention talks, distributes literature and schedules events
  • Completes written reports
  • Works special events and security assignments
  • In all cases, immediately reports suspicious activity to Communications Center personnel
  • Performs other duties as assigned 


  • Performs other duties as assigned

Minimum Qualifications:

  • High school diploma or the equivalent combination of education, training, and experience from which comparable skills can be acquired
  • Ability to read, write, and speak English clearly and correctly
  • Knowledge of proper use and care of radio, radio equipment, ticket writers, telephone, and computer and CCTV systems
  • Ability to handle and prioritize events occurring simultaneously
  • Possession of a valid driver's license in state of residency and ability to operate a motor vehicle in a safe manner at all times
  • Ability to successfully complete a field training program and six-month probationary period
  • Ability to satisfactorily complete a written exam to evaluate ability to perform successfully in the position
  • Ability to satisfactorily complete a comprehensive psychological exam administered by a licensed psychologist, and a financial and criminal background investigation completed by University Police, including criminal history/fingerprinting check and driving records check
  • Ability to pass drug screening
  • Ability to establish and maintain satisfactory working relationships with peers, supervisors, students, faculty, staff, local police, and the general public
  • As per University policy, this position requires a criminal background check
  • Successful applicants will need to submit to a criminal background check prior to employment

Preferred Qualifications:

  • Some college or military experience
  • Previous experience in a law enforcement, public safety, or security organization 

Please apply online at:

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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