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Community Service Officer

Village of Oak Park

Human Resources


Contact Information


Village of Oak Park
Attn: Human Resources
123 Madison Street
Oak Park, IL 60302

Phone Number:

  • 708-358-5656

Fax Number:

  • 708-358-5107

Position Information

Application Deadline:

  • 07/05/19


  • $20.8705/hour

    The Village of Oak Park offers a highly competitive benefit package that includes a retirement plan, deferred compensation program, social security, health & life insurance, vacation, sick leave & other benefits.


  • 52,000

Position Details


This is a single class position under the supervision from higher level supervisory and management staff. This position will perform a variety of public service, customer service and law enforcement related duties and responsibilities that do not require the services of a sworn police officer; and to perform a variety of administrative duties in the Police Department.


Applicants can visit our website at:

Submit applications and resumes by mail to:

Human Resources

Village of Oak Park

123 Madison Street

Oak Park, IL 60302


By email to:


By fax to:



Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.


To perform a variety of public service, customer service and law enforcement related duties and responsibilities that do not require the services of a sworn police officer; and to perform a variety of administrative duties in the Police Department.


Supervision from higher level supervisory and management staff

EXAMPLES OF DUTIES - Essential and other important duties and responsibilities may include, but are not limited to, the following:

Essential duties and responsibilities:

  1. Accurately record information from the public concerning property damage incidents, minor thefts and motor vehicle accidents; perform simple investigations as directed by Police Department supervisory personnel.
  2. Investigate falls and other injuries occurring on public property.
  3. Locate and confirm reports of dysfunctional power lines to Police Department supervisory personnel and take action as directed or deemed necessary in the absence of direction.
  4. Coordinate the removal of abandoned and other vehicles with the Village’s towing contractor.
  5. Enforce parking regulations in public parking lots by issuing citations or referring parking violators to parking enforcement personnel
  6. Maintain accurate records concerning court dockets and schedule or notify police officers for court appearances.
  7. Appear in court as a representative of the Police Department.
  8. Enforce parking and local ordinance violations.
  9. Assist in handling reported stray animals and animal bites.
  10. Provide front desk reception and customer service duties.

Other important responsibilities and duties:

  1. Search prisoners who are being held in Village facilities
  2. Monitor prisoners while in police custody, and provide meals to prisoners at appointed times.
  3. Perform traffic control at fires, accidents, downed power lines, parades, and any other incidents requiring traffic direction and control.
  4. Answer non-emergency calls and handle public safety communication and/or dispatch duties as required.
  5. Input requests for services and/or information, and complaint information from the public into computer.
  6. Prepare a variety of written reports as directed summarizing various activities accruing during an assigned shift.
  7. Perform related duties and responsibilities as required. 

QUALIFICATIONS - Required at the time of hire or learned within a short period of time in order to perform the essential duties:

Knowledge of:

  • Principles and procedures in law enforcement investigation.
  • Principles and procedures of record keeping.
  • Geographic features of streets in the area served.
  • Basic court procedures and protocols.
  • Methods and techniques used in caring, catching and disposing of animals.
  • Basic procedures used in operating computer aided dispatch and Microsoft office programs; modern office
  • procedures, methods, and office equipment.
  • Safe driving practices.
  • Operation of emergency equipment installed police vehicles.

Ability to:

  • Gather, analyze and evaluate evidence or facts to arrive at a sound conclusion.
  • Interview witnesses and withdraw information.
  • Learn, understand and apply pertinent laws, and departmental rules and regulations.
  • Understand and follow oral and written instructions.
  • Work independently in the absence of supervision.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain cooperative working relationships with the public as well as employees in the
  • Police Department and the Village in general in the course of work.
  • Understand and complete appropriate forms for the submission of bond receipts.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities
  • which may include the following: Walking, standing or sitting for extended periods of time
  • Maintain effective audio-visual discrimination and perception needed for: Making observations; and
  • Communicating with others
  • Maintain mental capacity which allows for effective interaction and communication with others.
  • Maintain reasonable and predictable attendance
  • Work overtime as operations require
  • Ensure that best in class customer service is provided to both internal and external customers and also
  • embrace, support and promote the Village’s core values, beliefs, and culture.

Experience and Training Guidelines:

  • Experience:
    • A minimum of two (2) years of general work experience including customer service and/or law enforcement. AND
  • Training:
    • Successful completion of at least fifteen (15) semester credits of coursework at an accredited college or university in criminal justice, business or public administration, psychology, sociology or a related field. AND
  • License or Certificate:
    • Possession of a valid Illinois driver license is a condition of employment.


Work in an office environment; some travel from site to site in residential or commercial environment; may work in inclement weather conditions.

The Village of Oak Park is an Equal Employment Opportunity Employer committed to a diverse workforce.

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