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Telecommunicator

CalComm 9-1-1 Regional Dispatch Center

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Contact Information

Address:

CalComm 9-1-1 Regional Dispatch Center
12419 S. Ashland Avenue
Calumet Park, IL 60827

Phone:

  • 708-200-1815

Fax:

  • 708-385-0579

Position Information

Application Deadline:

  • Ongoing

Salary:

  • Starting: $19.99 - $23.00/hour

    Benefits:

    • Full benefits with Village of Calumet Park
    • Healthcare
    • IMRF Retirement

Sworn:

  • 23

Population:

  • 7,932 approx

Position Details

CalComm Regional 9-1-1 Dispatch Center, located in Calumet Park, IL, is looking for dispatchers with 9-1-1 experience with Police, Fire, and EMS.

We are looking for experienced individuals with the passion to help others and to make first responder safety their first priority.

CalComm is currently serves six (6) police departments, and six (6) fire departments, and MABAS 22 Division.

Essential job functions within a 911 dispatcher’s job description will likely detail the daily duties associated with the position, which may include the following:

  • Operate a multi-line telephone console system, and TDD system for the deaf and hearing-impaired
  • Translate information to the appropriate responders
  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
  • Perform emergency medical dispatch and crisis intervention services
  • Ask vital questions and provide pre-arrival instructions for emergency medical calls
  • Monitor and operate a radio console and computer equipment
  • Receive and respond to a variety of emergency and non-emergency services and complaints
  • Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
  • Dispatch and coordinate the response of public safety agencies
  • Identify appropriate number and toe of equipment or apparatus to dispatch
  • Enters and modifies information into local, state and national computer databases
  • Monitor and respond to a variety of technical systems and alarms

Required Knowledge:

911 dispatchers must generally have knowledge in:

  • Knowledge of CAD, Spilman, and Motorola Radio Systems (preferred but not required) knowledge of rules, regulations, and procedures
  • Safety procedures, such as CPR and first aid
  • Excellent customer service
  • Transmitting, broadcasting, and switching systems, and computerized databases, as well as the operations and procedures for such databases
  • Basic dispatch codes
  • Standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies
  • Jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction

Required Skills:

The required skills for 911 dispatchers is the ability to:

  • Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
  • Use logic and reasoning to reach conclusions and approaches to problems
  • Use judgement and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Think quickly
  • Work under stressful situations
  • Actively listen and communicate effectively through clear speech and hearing
  • Follow instructions
  • Write clearly and spell correctly
  • Establish priorities and pass on information as needed

Minimum Job Requirements:

  • At least 2+ years of 9-1-1 dispatching
  • High school diploma or GED equivalent
  • Citizen of United States
  • Must be able to work days, nights, weekends, and holidays
  • Must have LEADS certification
  • 90-days probationary period required

Schedule:

  • 12 hour shift
  • On call Weekend availability 

Questions pertaining to the dispatcher position can be sent to:

astrong@calumetparkvillage.org



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