Location of Position:
Sheriff’s Police Department
Emergency Communications Center
9511 W. Harrison
Des Plaines, IL 60016
June 30, 2023
If contacted for an interview, you will be required to present a copy of your high school diploma or G.E.D. and driver’s license.
Please note that you can only apply for this position online and you must have a valid e-mail address to apply.
Cook County Sheriff’s Office Human Resources Department
3026 S. California, Building #2
Chicago, IL 60608
Monday through Friday
8:30 AM to 4:30 PM
The Cook County Sheriff's Police Department Emergency Communications Center, located in Des Plaines, Illinois is seeking applicants for the position of Call Taker.
The center continues to rapidly grow as additional agencies are consolidated into the Cook County ETSB. The service population is 275,000 residents.
The Emergency Communications Center is multi-jurisdictional operation that receives and dispatches police only for service in Cook County, as well as Metra rail lines located in Cook, DuPage, Kane, Kenosha (WI), Lake, McHenry and Will counties. The center is a high activity environment that processes over 1,700 phone calls a day. The call taker position supports a twenty-four (24) hour, seven (7) days a week operation where applicants must have the ability to work rotating shifts that include weekends and holidays.
Call takers are responsible for answering Emergency 911 and non-emergency calls for all unincorporated areas of Cook County, as well as assisting those jurisdictions that do not have Emergency 911 systems or contract dispatch agencies. Call takers enter all emergency data into the Premier One Computer Aided Dispatch (P1 CAD) system. The call taker, from the information received, determines the nature of the call (police, fire, EMS, or other emergency) and assigns its priority using designated codes in P1 CAD. Call takers are responsible for entering, retrieving and accurately interpreting information contained in the Law Enforcement Agencies Data System (L.E.A.D.S.) and the National Crime Information Center (NCIC) system and for responding to public works, utilities, and community service calls for assistance and/or repair.
This position is in a call center environment, with exposure to multiple computer screens and requires work under stressful conditions. Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time and continuously wearing a headset which restricts movement in the work area.
The hours of operation are twenty-four (24) hours a day, three hundred and sixty-five (365) days a year.
The employee is primarily scheduled for shift work hours and work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings and nights.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.
Please note that there are no remote job opportunities, all positions are located onsite.
The Cook County Sheriff’s Office prohibits all unlawful discrimination in its hiring and promotional process.
All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site.
*Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.
**Article EE, Civilian Recruitment and Selection Process, of the Sheriff’s Employment Action Manual, applies to this employment process and can be found at the following link: https://www.cookcountysheriff.org/wpcontent/uploads/2019/10/SEAM-Article-EE-Civilian-Recruitment-and-Selection-Process-10-17-19.pdf
At the Cook County Sheriff’s Office, we value and embrace you. It’s our belief that diversity and inclusion is an essential component to our success as an international business. Accordingly, we are committed to provide a work environment free of discrimination and harassment. The Cook County Sheriff’s Office policy applies throughout the employment relationship—including recruitment, hiring, training, advancement, separation, and day-to-day practices. The Cook County Sheriff’s Office employment decisions will not be based on race, color and ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, medical history, genetic information, or any basis prohibited by applicable law. Employment decisions will be based on an applicant’s merit and qualifications, the position requirements, and our business needs.
We welcome you—the whole you. Your background, your culture, your ethnicity, your unique experiences, your way of looking at the world. We truly believe that your individuality helps us create a diverse, inclusive, and inspired workplace in which every ethnicity, nationality, religion, elder status, family structure and gender identity is embraced and valued. We also welcome your passion for making the lives of children, your co-workers, and our organization better. Because as different as we are, that’s the common theme that will always keep us moving forward together. *Must be legally authorized to work in the United States without sponsorship. *This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the Cook County Sheriff’s Office Ineligible for Rehire List for a period of two (2) or five (5) years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).
The Cook County Sheriff's Office is an Equal Opportunity Employer Note:
As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules. “The Cook County Sheriff’s Office hiring process is governed by the Sheriffs Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Compliance Officer. If the Cook County Compliance Officer sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”
Mandatory COVID-19 Vaccination Policy:
In accordance with the Cook County Sheriff’s Office’s duty to provide and maintain a workplace reasonably free from known or recognized hazards, it adopts this mandatory COVID-19 Vaccination Policy to better safeguard the health of Sheriff’s Office members and their families, visitors who spend time in Sheriff’s Office facilities, and the community at large from the risks associated with COVID-19 (SARS-CoV-2). This policy complies with applicable state and federal laws and is based on relevant public health guidance. All Sheriff’s Office members, both existing and new, shall be required to be immunized against COVID19.
The Cook County Sheriff Office is an Equal Opportunity Employer.
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