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911 Communications Operator

Gurnee Police Department

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Contact Information

Address:

Gurnee Police Department
100 N. O'Plaine Road
Gurnee, IL 60031

Phone:

  • 847-599-7500, x 7515

Position Information

Application Deadline:

  • Until Filled

Salary:

  • Starting Pay: $31.45/hour ($65,414/annual)

    Experienced 911 dispatch candidates rate DOQ/E

    Benefits:

    • Paid time off – vacation, holiday, personal time
    • Paid sick leave and sick leave incentive programs
    • Health/Dental/Vision/Life Insurance Plans
    • Retirement savings options


Position Details

Currently Hiring for Open Positions

The Gurnee, IL Police Communications Center provides 24 hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including:  Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

Qualifications include but are not limited to:

  • Completion of required Gurnee Communications Operator Employment Application
  • Successful completion of required testing [ECOMM National Exam (must attain minimum passing score for each section to pass), Typing Test, and ECOMM National Computer Simulations exam] through National Testing Network
  • Ability to accurately type at least 25+ wpm
  • Helpful but not required - recent experience in police and/or Fire/EMS emergency dispatch; security / security dispatch; emergency medical; military dispatch; or closely related field
  • Helpful but not required - education, certification, or completion of a college level training program in emergency dispatch, criminal justice or related field
  • Emergency Medical Dispatch (EMD) certification (desirable but not required)
  • Bilingual skills (desirable but not required)

Key qualities for joining our team:

  • a service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged 
  • remain calm under conditions that are stressful 
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity 
  • ability to use sound judgment and act rapidly and decisively in emergency situations 
  • communicate effectively orally and in writing

What you can expect:

  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance
  • using computer aided dispatch to log calls and information
  • work in a fast paced, multi-task oriented role
  • 12 hour shifts

If selected for the position, post-offer contingencies include:

  • Background check
  • Medical examinations
  • Drug screen

Testing and Application period will remain open until vacancy is filled.  Position may close without further notice.

Cost of examination(s) are the responsibility of the candidate; no refunds.  Candidates may take the test virtually or in-person at an NTN testing center. For assistance with virtual examinations, click here for more details.

For other problems or questions, email NTN Customer Support: support@nationaltestingnetwork.com



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