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Telecommunicator

Waukegan 911

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Contact Information

Address:

Waukegan 911
101 N. West Street
Waukegan, IL 60085

Position Information

Application Deadline:

  • 05/30/23

Salary:

  • Starting: $52,194.00 annually

    TCs receive 2 weeks of vacation after completion of probationary period.

    TC may also build up compensatory time and is eligible to work overtime once certified to do so.

Sworn:

  • Communications Staff: 21

Population:

  • 90,000

Position Details

The City of Waukegan, Illinois invites candidates to test for the position of Telecommunicator (TC).

The City of Waukegan has TWO immediate openings for a TC and will establish a list of applicants for future vacancies.

The TC receives emergent and non-emergent telephone inquiries and requests for Police, Fire and Emergency Medical Services within our city.  The Communications Division is staffed 24/7 by 21 full-time, highly trained TCs.  

TCs work 8.5 hour days on a 5/2, 5/3 rotating schedule.

General Requirements:

  • A high school diploma or equivalent
  • Ability to obtain and maintain required certifications, including L.E.A.D.S. & EMD
  • Must be flexible to work rotating shifts, weekends and holidays
  • Ability to type a minimum of 40 wpm or 10,000 kph
  • Must be able to remain calm in emergency situations
  • Ability to pass a full background and drug screening

Proficiency in a foreign language (Spanish) and/or previous experience in emergency services communications and/or the familiarity with radio records management and computer-aided dispatch systems is desired but not mandatory.

Interested parties should contact Gabe Guzman for further details no later than May 30, 2023 at:

gabe.guzman@waukeganil.gov

Testing will be held on:

Saturday morning, June 3, 2023

Selection Process:

Initial review of applicants will begin:

Monday, June 5, 2023

Candidates who pass the written exam will be invited to an oral board interview.  Finalists will be subject to a pre-employment police background check.  All offers will be contingent upon the successful completion of a psychological evaluation and physical examination including a drug screening.

The City of Waukegan is an Equal Employment Opportunity Employer.



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