Emergency Communications Operator (Entry-Level & Lateral)

QuadCom 9-1-1

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Contact Information

Address:

QuadCom 9-1-1
505 Elm Ridge Road
Carpentersville, IL 60110

Position Information

Application Deadline:

  • Until Filled

Salary:

  • Starting: $53,135.68

    The ECO receives an anniversary increase and cost-of-living increase annually for the first six years. 

    Top Pay: $72,240.39 (reached at six years)

    Experienced (lateral) ECOs have the potential to earn higher than starting, based on their level of experience. 

    Emergency Communications Operators, upon completion of training, can earn Operator in Charge, Certified Operator in Charge, Certified Second Language (Spanish), and sick time (no use) incentives.

    Vacation, Personal, Floating Holidays, and Sick time are accrued, with the ability to convert overtime and holiday pay into compensatory time off.

    QuadCom has a 5-2/5-3, 8.5-hour workday schedule, allowing for rotating days off.

    The midnight shift receives a quarterly shift differential.

    Benefits Include:

    • Medical and Dental Insurance with employee contribution. Vision is 100% employer covered.
    • Enrollment in the Illinois Municipal Retirement Fund (IMRF)
    • 8 Paid Holidays
    • Personal days
    • A competitive vacation package
    • Opportunities for advancement 

Sworn:

  • 14 Full-Time employees

Population:

  • 69,000

Position Details

Want an exciting career where every day is different, and you make a difference every day?

QuadCom 9-1-1 is now accepting applications for entry-level and lateral transfers for the position of Emergency Communications Operator.

QuadCom is a consolidated emergency communications system that provides emergency services to ten police and fire departments in northern Kane County, Illinois.

Emergency Communications Operators answer the call by handling all incoming 9-1-1 phone calls, providing efficient and prompt dissemination of information to responding police, fire, and EMS units. They also answer seven-digit emergency and non-emergency lines and monitor several radio frequencies, an alarm board, and other emergency notification equipment for QuadCom communities.

Qualifications:

A Successful candidate will possess a strong work ethic and a sense of responsibility for the safety of the public and agency members working in the field, as well as the communities we serve.

Requirements:

  • Must possess a high school diploma or equivalent.
  • Must reside within 35 miles of QuadCom within one year of hire. 

Pre-employment Process:

The successful candidate must pass:

  • An online assessment
  • An oral interview
  • A background investigation
  • A psychological exam 

Any job offers are contingent upon:

  • A physical examination, including a drug screen and hearing test 

Applications may be downloaded from:

quadcom911.org

If you have any questions, please contact Director Harding at:

charding@quadcom911.org



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