KaneComm (Kane County Emergency Communications)
9-1-1 Training Manager
KaneComm is a multi-jurisdictional dispatch center responsible for the dispatch services for eight police departments and seven fire departments located in Kane County. KaneComm is staffed with Telecommunicators and Shift Managers. In 2023, KaneComm answered 118,809 emergency and non-emergency telephone calls and dispatched 83,261 calls for service.
The Training Manager is responsible for assessing the overall training needs of KaneComm, planning, developing and conducting training programs for new personnel and continuing education for senior personnel.
This position is a salaried position requiring as many hours as necessary to accomplish the duties and responsibilities with a minimum of 40 hours per week. Current conditions and demands necessitate that the Training Manager position work flexible hours with availability to meet with employees on different shifts, when necessary. This position is classified as managerial.
Reports to the Deputy Director of Communications
Essential Job Functions:
The following duty and responsibility statements are illustrative of the essential functions of this position and do not include other managerial duties that may be required. The Director of Communications reserves the right to change the duties and functions of this position at any time.
- General Supervision/Implementation of Training Program – Develop training curriculum of formal, structured programs and documentation for progressive training of new 9-1-1 Telecommunicators including orientation and classroom instruction. Develops measurement criteria for Telecommunicators basic training. Ensure training programs are taught and documented appropriately. Develop written policies, procedures, timetables, schedules, checklists, resources, training manual, quizzes, audio visual materials and evaluation forms. Meet with trainees and training staff to discuss training progress and the overall training program. Plan, coordinate and monitor the Certified Training Officers and coach teaching techniques. Training Manager will create and distribute continuing education training for all staff.
- Be able to perform all essential job functions of a Telecommunicator. This includes answering 9-1-1 calls, dispatching police, fire and EMS calls by radio and mobile data computer, making the required data entries into the CAD system, processing paperwork and other tasks.
- Be able to perform all essential job functions of a Shift Manager. This includes involvement with hiring, investigations, disciplinary action, granting training extensions and terminating new hires.
- Quality of Work – Adheres to all applicable rules and guidelines related to established work hours and scheduling. Takes corrective action when made aware of areas needing improvement. Is aware of and responsive to co-workers and work environment conditions.
- Relationships (Internal/External) – Interacts with citizens, subscribing agency personnel and coworkers in a cooperative, courteous and professional manner. Professionally handles constructive criticism.
- LEADS – has a working knowledge of the LEADS/NCIC system. Maintains LEADS full access certification. Maintains personal security and confidentiality requirements.
- MABAS/Statewide/ILEAS – Has a working knowledge and understanding of MABAS, Statewide and ILEAS systems. Is familiar with the location and use of hardcopy and computer based resources related to these systems.
- Technical Knowledge – Working knowledge and proficiency of all operational related resources and equipment. Makes proper administrative notifications as needed.
- Supports and Assists Director and Deputy Director with the development of goals, objectives, policies and procedures; ensures compliance with and effectively implements policies and procedures; attends and conducts meetings and training sessions as required.
- Maintains and seeks to improve professional knowledge, skills, and development.
- Operate in such a way as to compliment coordination between shifts, staff members, and member agencies of KaneComm to maintain high morale and a positive working environment.
- Maintains positive attitude and ability to motivate others in a positive way.
- Self-motivated, goal-oriented, and solutions-based while working independently to meet required deadlines, goals and objectives.
- Performance is consistent with KaneComm’s core values of Teamwork, Respect, Integrity, Honesty, and Accountability
- Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
- Performs other related duties as assigned.
Material and Equipment Used:
- General office equipment
- Computer Aided Dispatch System
- Radio equipment
- Digital Voice Recording equipment
- 9-1-1 and Business Telephone System
Minimum Qualifications Required:
Education and Experience:
- High school diploma or GED; and
- Minimum five years experience as a Certified Training Officer and 9-1-1 Telecommunicator.
Licenses and Certifications:
- Law Enforcement Agency Data System (LEADS) Certification
- APCO Emergency Medical Dispatch Certification (preferred experience in, but required by completion of training)
- Illinois Department of Public Health (IDPH) Emergency Medical Dispatcher Certification
- CPR Certification
- National Incident Management System (NIMS)
- APCO or NENA Supervisor Certification (preferred, but not required)
- Public safety dispatch operations
- Department organization and standard operating procedures
- Public safety communications equipment
- Developing teams, motivating employees and maintaining employee morale
- All applicable state, federal and local ordinances, laws, rules and regulations
- Planning, organizing, assigning, directing, reviewing, and evaluating the work of the staff.
- Oral and written communication with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous and professional manner.
- Operating all software and hardware related to perform the essential functions of the job.
- Proficient in Microsoft Word, Outlook, Excel and PowerPoint.
Mental and Physical Abilities:
- Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position, as well as remembering numerous details of calls received.
- Must establish and maintain effective positive and professional working relationships in daily operations with superiors, subordinates, officials, departments, other government entities, and the general public.
- Must be able to understand and follow oral and written instructions.
- Will possess and maintain the requisite physical abilities necessary to carry out the duties of a Communications Training Manager.
- Must be able to train staff in work procedures and policies.
- Ability to work under pressure, exercise good judgment and make sound and timely decisions in emergency and non-emergency situations.
- Must be able to communicate clearly and concisely in writing during emergency and nonemergency situations.
- Ability to recall, identify, and categorize information.
- Ability to prioritize and manage multiple projects and responsibilities as assigned.
- Ability to maintain confidentiality on all emergency and non-emergency matters.
- Ability to adjust work hours, sometimes with minimal notice, to meet the needs of the Trainees, Certified Training Officers and/or management.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person, over the telephone and over the radio. Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the employee must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high call volume, and stressful situations.
Kane County employment application accepted by:
Department of Human Resource Management
719 Batavia Avenue
Geneva, IL 60134
Applications must include a detailed resume stating 9-1-1 Training Experience as a Certified Training Officer.
Qualified applicants will be contacted with testing information. Please do not contact the Emergency Communications Center directly with inquires regarding employment opportunities. Applicants must submit to a criminal background check. EEO Employer/Program. Auxiliary aids are available to individuals with disabilities upon request.