Serves as the Officer in Charge in the absence of department leadership.
Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to: inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de-escalation.
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all department and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with state and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
Assists department leaders in administrative duties such as reviewing required reports and records to ensure quality and accuracy; inspects uniforms, equipment, supplies and material and reports findings to the chain of command.
Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police., or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).,
A valid driver’s license issued by the Division of Motor Vehicles, and
Certified in Conducted Energy Weapon (Taser) use within 90 days of hire.
Education Required:
High School Diploma or GED.
Experience Required:
Typically requires 4 years of experience in a security or public safety role that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property; or completion of 30 credit hours in a Criminal Justice, Police Science, or similar course of study from an accredited college or university and 3 years’ work experience with 1 year of experience in a security/safety role.
Knowledge, Skills & Abilities Required:
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security & Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course; for IL sites equipped with firearms, the State of Illinois 40-hours is required.
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
Demonstrated ability in verbal and written communications.
Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
Ability to work a flexible scheduling including off-shifts, weekends and holiday, as necessary.
Physical Requirements and Working Conditions:
Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs of force.
Temperature in working environment (when outside) may vary between - 10 to 90 degrees due to seasonal changes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
Operates all equipment necessary to perform the job.
Ability to defend self and/or others in case of physical confrontations.
