Public Safety Telecommunicator
Lateral Hire Opportunities
We’re almost there! This is an opportunity to be a part of a team of enthusiastic, community minded TCs working to provide the best public safety communications service to our citizens and first responders!
Not all Emergency Communications Centers are created equal. Call taking and dispatching are relatively the same. The difference is in leadership, a strong commitment to its employees, and genuine care.
If you are working mandatory overtime day in and day out with no end in sight or you’ve been rushed through a training program that failed to provide you with the requisite skills to be successful on the floor, it’s not that you’re in the wrong industry. You may be at the wrong Center.
Our managers understand “people first” leadership. We provide clear and concise communication and direction and appreciate the difficult day-to-day work that our TCs do.
If you’re interested in working at a mission led agency with professional, forward-thinking leaders who understand what being under the headset means and truly aim to make a great work atmosphere. Call and set up a time to interview our staff and see if they align with your values.
NATURE OF WORK:
This person is assigned to answer all 9-1-1 calls, emergency and non-emergency calls for police, fire, and emergency medical services. The Telecommunicator determines the appropriate call types and course of action based on the nature of the calls. Telecommunicators input the information into the computer aided dispatch system and utilize and monitor radio frequencies, set priorities among incoming events and depending on assignment, dispatch police, fire, or EMS to necessary locations using both radios and computers. They keep accurate status of exact locations of equipment and personnel by maintaining radio contact.
ILLUSTRATIVE EXAMPLES OF WORK:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Answer 911emergency, non-emergency, in-house, fire department ring-down lines for the Town of Cicero and member agencies; determine if calls require dispatch and do so following policies and procedures. If a call is for a non-Cicero agency, the telecommunicator must process appropriately.
- Telecommunicators must check the accuracy of ANI/ALI information or use related technology and document and forwarding any corrections to the appropriate authority.
- Gather pertinent information for events and enter that information into the CAD system (computer aided-dispatch) and or relay to responders; determine the appropriate action of each call for service, such as the priority of the call and number of units sent on a particular call using standard operating procedures and officer safety considerations.
- Provide EMD (Emergency-Medical-Dispatch) protocols when necessary.
- Telecommunicators will apply the proper codes and dispositions to each call or CAD event (police, medical or fire); check the status of responders when on a call, traffic stop, administrative duties or out of- service and enter that information into the CAD system.
- Telecommunicators will assign the proper beat units or apparatus to calls and dispatch backup units or additional equipment as needed. They will enter such information into the CAD system, relay information, and handle inquires via voice and or Mobile Data Computers.
- Telecommunicators must be familiar with map, jurisdiction, boundaries and landmarks within the Town of Cicero and member agencies; handle notifications and requests to and from other law enforcement agencies, fire departments and fire protection districts, hospitals, coroners, public works, social services, utility companies and any other necessary entity.
- Telecommunicators must become LEADS certified within a period determined by the Town of Cicero. They must be proficient in reading and comparing hits in all categories and understanding information from the Secretary of State. Telecommunicators will properly alert and disseminate the information to responders. LEADS messages will be routed to the proper personnel and telecommunicators will perform all LEADS functions following LEADS rules.
- Telecommunicators must utilize a variety of software including: CAD, phone system, GIS, databases, warrants, camera systems, and any technology brought into the communications center.
- Telecommunicators will process requests and requesting mutual aid through the ILEAS System; testing and in the event of an actual emergency, setting off the outdoor warning system; handle requests for specialty units.
- Access confidential information. Responsible for notifying appropriate persons in the event of an emergency.
- Handling inquires and complaints from citizens, utilizing any database or technology made available to them per policy. Performs duties in strict accordance with the department's policies and procedures.
- Telecommunicators must perform MABAS Division 11 and 20 procedures.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.
- Requires the ability to perform basic level data analysis including the ability to audit, deduce, assess, conclude, and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.
- Ability to maintain considerable knowledge of the Federal, State, and municipal criminal laws, ordinances, and codes.
- Requires the ability to use communications equipment and computers; to recognize malfunctions of this equipment and report these malfunctions and or adjust bring this equipment back into service.
- Must have the ability to develop a thorough knowledge of the geography, street names, business establishments and landmarks of the Town of Cicero and member agencies.
HUMAN INTERACTION AND VERBAL SKILLS REQUIRED:
- Must possess the ability to seek advice and help of a supervisor or more senior employees if the situation warrants.
- Ability to work under a great deal of stress and pressure; ability to prioritize complaints; to adapt to fast paced circumstances and diffuse tense situations and calm upset persons; ability to receive, interpret and effectively convey transmitted information and requests for service and assistance from telephone, radio, computer terminals and personal contact and possess the ability to prioritize that information.
- Requires the ability to communicate orally and in writing with supervisors, all other department personnel, other Town departments, vendors, residents, laborers, contractors, and the public.
- Ability to maintain strict confidentiality of information and documents.
- Ability to establish and maintain satisfactory working relationships with supervisors, co-workers, (including employees from other departments), people from outside agencies and the public. Must provide excellent customer service to the citizens that we served.
- Requires the ability to utilize a variety of reference, descriptive and/or advisory data and information such as reports, schedules, manuals, budgets, General Orders, ordinance book, procedures, guidelines, and non-routine correspondence.
EQUIPMENT AND MATERIALS UTILIZATION SKILLS REQUIRED:
- Requires the ability to operate, maneuver and effectively use equipment such as CAD, computers, office machines, radio consoles, 911 phone systems, mapping, and various other hardware and software.
FUNCTIONAL REASONING REQUIRED:
- Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, directing, planning, coordinating, and controlling.
- Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
SITUATIONAL REASONING REQUIRED:
- Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs.
WORK ENVIRONMENT FACTORS:
- While performing the duties of this job, the employee is required to talk and hear on a telephone, radio or in person. The person must be able to speak clearly and in an understandable manner and hear at a level that meets industry standards. The use of hands and fingers to manipulate computer software and equipment. The employee sits for extended periods of time without getting up. The employee must be able to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must be available and present for work as scheduled; be available for call-out 24 hours a day, 7 days a week; and always perform all functions of the job safely and efficiently in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public. Must be able to attend and participate in job-related meetings, seminars, and continuous education.
- Ability to provide necessary 24/7 public safety, this position involves shift work: rotations, and unexpected overtime. Telecommunicators may be required to report for duty when unexpected emergencies occur or to fill in shift shortages.
GENERAL REQUIREMENTS:
- Possess a high school diploma or equivalent
- Possess the ability to work any shift, including weekends and holidays. Be available for emergency call in or any other overtime that may be required
- Pass oral interview
- Pass background investigation
- Pass physical exam and drug screen
- Team Player and ability to interact well with others
- Spanish bilingual skills desired
- Possess strong multi-tasking and keyboarding skills
- Ability to follow established guidelines and procedures with a high attention to detail
How to Apply:
Request an application by email:
ccdjobs@thetownofcicero.com
