Position Details
The Village of Schaumburg is a thriving community of 78,723 residents located 11 miles west of O'Hare International Airport and approximately 26 miles northwest of Chicago. Not only is Schaumburg the twelfth-largest community in the State of Illinois, but it is also home to the second-largest concentration of retail, office, and commercial activity. Notable village distinctions include being rated as an excellent or good place to live by 95% of respondents in the National Community Survey; having multiple highly-awarded and accredited departments; being selected as a Best-In-Class-Employer by Gallagher for midsize employers and being recognized as a Better Business Town by The Better Business Bureau of Chicago and Northern Illinois.
The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.
NOW ACCEPTING APPLICATIONS FOR THE POSITION OF: Real Time Information Manager (Police Department)
Interested candidates are encouraged to apply as soon as possible. Interviews will be conducted as applications are received. This position will remain open until filled.
Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.
JOB SUMMARY:
- This civilian position is responsible for managing the Real-Time Information Center (RTIC), as well as assisting with the daily functions and specific assigned duties, tasks, and responsibilities of the RTIC and its personnel.
- This position will provide guidance, manage the activities and the work of the personnel working in the RTIC, and ensure that the functions are properly supervised.
- This position could be assigned the responsibility of ensuring technical resources are working in a manner to support personnel working with the RTIC systems and will serve as a liaison with Information Technology and other police divisions.
- The ideal candidate will need to effectively and clearly communicate to a full range of people inside and outside the organization, and be capable of taking charge of a project, organize time and resources effectively, and complete work with accuracy.
- We are looking to add a team member who can thrive in a dynamic environment and have the ability to problem solve efficiently.
JOB DUTIES:
- Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for performing a variety of activities in the department's Real-Time Information Center.
- Develops and implements goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards; monitors work activities to ensure compliance with established policies and procedures.
- Establishes schedules and methods for providing services; identifies and reviews resource needs with appropriate management staff; allocates resources accordingly.
- Manages requests or inquiries made by outside entities/agencies involving cameras/digital evidence; responds to difficult, complex, and/or sensitive matters regarding RTIC activities.
- Conducts proactive policing through closed-circuit television (CCTV) and situational awareness cameras while working in the center.
- Manages and assesses the needs regarding RTIC operations relating to personnel, technology, and overall effectiveness of the center.
- Participates in the selection, training, and evaluation of personnel assigned to the RTIC.
- Oversees and participates in the preparation of a variety of written reports, memoranda, and correspondence; maintains records and prepares reports concerning operations, programs, and activities.
- Establishes and maintains effective working relationships with co-workers, public safety personnel, representatives from other governmental departments and agencies, vendors, contractors, consultants, sworn personnel, and members of the public.
- Attends and participates in professional group meetings; maintains awareness of new trends, skills, legal and other developments in real-time crime information; incorporates new developments as appropriate into programs.
- Researches, applies for, and administers various grant opportunities.
- Works with vendors to ensure software and hardware systems operate properly.
- Works with businesses, homeowners' associations, and other private partners to share video and other resources into the RTIC.
- Assists with investigations and researches historical videos.
- Performs other duties as assigned.
QUALIFICATIONS:
- Bachelor's degree in management, criminal justice, public administration, computer science, or a related field.
- A minimum of three years of law enforcement-related experience.
- A minimum of three years of managerial experience coordinating a range of activities undertaken by others that involve directing, monitoring, and evaluating the performance of staff.
- Possession of a valid driver's license.
- Proficiency with current computer technology, job-specific software, and customer service systems.
SELECTION PROCESS:
Candidate screening process may consist of:
- Application review
- Skills testing
- Employability assessment
- Interviews
- Reference checks
- Other job-related testing or verifications
Chosen candidates will be subject to:
- Background and criminal history investigation
- Qualifying pre-employment medical examination and drug screen (including cannabis)
To Apply:
Online Application
THE VILLAGE OF SCHAUMBURG IS AN EQUAL OPPORTUNITY EMPLOYER
