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Telecommunicator (Full-Time Entry Level & Lateral)

West Central Consolidated Communications (WC3)

Interim Executive Director John Krull

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Contact Information

Address:

West Central Consolidated Communications (WC3)
Attn: Interim Executive Director John Krull
2359 S. Des Plaines Avenue
North Riverside, IL 60546

Position Information

Application Deadline:

  • NA

Salary:

  • Starting: $25.96 - $30.05/hour, DOQ

    An additional salary stipend of $600.00 per year for foreign language skills in Spanish or other desired language(s) is available.

    Telecommunicator Benefits:

    • Paid time off (PTO) 10 vacation days and 4 personal days, 
    • Flexible schedule 12 sick days
    • Group health insurance, vision and dental
    • Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
    • Holiday Pay 12 holidays
    • IMRF pension

    Advancement opportunities include:

    Communications Training Officer (CTO: training of new hires and continuing education of current employees), Lead TC (Lead TC: assists management in administrative and supervisory functions). Additional salary compensation for both positions is available.

Sworn:

  • 12

Population:

  • 35,000

Position Details

Now Accepting Applications

West Central Consolidated Communications (WC3) is a 24 hour, 7 day a week operation serving 4 Fire/Police/EMS agencies, Brookfield, McCook, North Riverside and Riverside. WC3 is recruiting qualified applicants to join our team.

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative and non-emergency lines serving our member agencies and public safety personnel.

Minimum Qualifications: 

  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must have the ability to read, write and speak English while reading the contents on a computer screen and observe work simultaneously. 
  • Applicants must be able to accurately type at least 35 wpm
  • Applicants must be able to pass the applicant testing process in its entirety including full police background investigation, and medical screenings
  • Schedule flexibility and multi-tasking are fundamental
  • Lateral/Experienced candidates must have recent Police or Fire dispatch experience (18 months +)

Preferred Qualifications: 

  • Police, Fire and EMS dispatch experience
  • Knowledge of public safety communications systems including CAD/RMS and 911
  • Data entry experience
  • Customer service
  • Foreign language skills in Spanish or other desired language(s)

How to Apply:

Submit a resume to WC3 at:

jkrull@wccc911.org

Once a resume is received a .pdf fillable WC3 application will be sent electronically to your email.

Candidates with at least 18 months of experience in a State, County, or Municipal 911 center will not be required to take the skills test and will progress straight to the interview stage.

Take and pass an online skills and personality test. After WC3 receives the application, candidates will be notified via email of how to access the online test within 1-2 weeks after applying. Candidates need to regularly check their email (including spam and junk folders) for an email from onlinetesting@invitations.testgenius.com. Candidates will have only 10 days to complete the required online test once notified. There is no cost for taking the test.

Only those candidates who successfully pass all sections of the online skills test, including the typing test (35 WPM or faster), will be reviewed (including a review of their application).  Successful candidates will be invited for a “sit along” in the dispatch center and peer interview at WC3 and the Executive Director.  Post-interview activities will also include a police background check. If selected for the position, post-offer contingencies include a drug screen and physical.

West Central Consolidated Communications is an Equal Opportunity Employer



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