Community Service Officer

• Patrols assigned residential, business areas, and commuter lots to check parked vehicles for over
• parking and improper parking, issuing citations for violations.
• Reports traffic and other violations observed during patrol to superior.
• Completes field work in non-criminal patrol related functions.
• Investigates and enforces ordinance related violations.
• Performs private property traffic accident reporting.
• Completes police reports to work related activity.
• Investigates animal complaints.
• Directs traffic at accident scenes and community events
• Assists in patrolling at community events, helping with crowd control.
• Assists with processing and prisoner checks.
• occasionally perform administrative duties for the record department. Conducts various errands for the
• department as needed.
• Provides a wide variety of public services to the general citizenry.
• Assists police officers by noting and relaying information regarding any unusual activity.
• Provides effective and efficient customer services and promotes and maintains responsive community
• relations.
• Follows safe work practices.

• High School Diploma or GED.
• Two years of excellent customer service experience in a high-volume environment or law enforcement is preferred; including or supplemented by any equivalent combination of training and experience which provides the following knowledge, ability and skills:
• Knowledge of:
• Village ordinances and of how to interpret them in a given situation.
• The business centers, shopping centers, and streets and general geography of the Village of Roselle.
• Safe driving practices
• Ability to:
• Type reports into a computerized reporting system.
• Read and write legibly and perform basic mathematics.
• Meet the general public courteously and tactfully.
• Give clear explanations of parking and traffic enforcement ordinances.
• Relate well to persons of all socio-economic levels.
• Understand and carry out oral and written instructions.
• Cope with tense or difficult situations firmly, courteously and tactfully exercising good judgment in keeping with the Roselle Police Department values.
• Correctly and safely handle and operate Village vehicles and equipment.
• Skill in:
• Using computer software such as Microsoft Office programs(word-processing, spreadsheet, and database applications).
• Verbal and written communication.
• Interpersonal and conflict resolutions.
• Organization and attention to detail.

Necessary Special Requirements:

• Possession of a valid Illinois Driver’s License.
• Must have sufficient physical strength and stamina to pass a work-related pre-employment physical examination and a background investigation. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed out-of-doors where the employee is exposed to severe weather while performing tasks. There is also exposure to many unknown conditions; including possible hazardous sites and dangerous situations or conditions.
• While performing the duties of this job, the employee frequently is required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.
• The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.