Starting: $116,355 +/-, DOQ
Benefits:
DuPage Public Safety Communications (DU-COMM) located in DuPage County Illinois, seeks a highly qualified and motivated person to fill the open position of Quality Assurance Manager.
DU-COMM is a large consolidated public safety communications center in Illinois and currently serves forty-five (45) member agencies and over 850,000 residents in DuPage and neighboring counties. DU-COMM receives requests for Police, Fire, and EMS via 9-1-1 and non-emergency lines. DU-COMM processes almost 1 million phone calls each year and over 700,700 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications. DU-COMM has a staff of 124 and employs 89 full-time 9-1-1 Telecommunicators. The FYE2025 budget is $22.1 million.
The primary responsibility of the Quality Assurance Manager is to plan and implement Quality Assurance (QA) and Quality Improvement (QI) programs, protocol management and assist with training and projects.
Other duties include:
This position generally works 8-hour shifts, Monday - Friday, 08:00 am – 4:30 pm. This position should be flexible to occasionally accommodate the needs of a 24/7 organization and its employees.
Submit resume, cover letter, three (3) references, and a DU-COMM application, via email, to:
OR
In person
OR
420 N. County Farm Road
Wheaton, IL 60187
Applications will be accepted until the position is filled. Resumes alone will not be accepted. All items (resume, cover letter, completed application) must be submitted to be considered for the position.
Applications will be accepted through August 31, 2024 at 4 PM or until position is filled.
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