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Telecommunicator II

METCAD 9-1-1

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Contact Information

Address:

METCAD 9-1-1
1905 E. Main Street
Urbana, IL 61802

Phone:

  • 217-403-8770

Position Information

Application Deadline:

  • First Consideration: Sunday, August 25, 2024; position will remain open until filled

Salary:

  • Starting: $29.75 - $36.24/hour, depending on years of experience

    Qualified candidates may qualify for a $6,000 hiring bonus.

Population:

  • 205,865

Position Details

Are you an experienced 9-1-1/Emergency Dispatcher?

Are you ready to advance in your career?

If this is you, then consider applying today to become a Telecommunicator II at METCAD 9-1-1, located in Urbana, IL.

Responsibilities of Position:

  • METCAD 9-1-1 is the primary Public Safety Answering Point and multijurisdictional consolidated dispatch center serving citizens, law enforcement, and fire agencies in Champaign County, IL.
  • In addition to performing emergency call taking, dispatching, and other related duties, Telecommunicator IIs are a resource for Telecommunicator Is, temporary staff, user agency personnel, and Telecommunicator Supervisors.
  • They are responsible for on-the-job/console and ad-hoc work performance guidance/refresher training of new and post-probationary telecommunicators, respectively; direct other employees in the performance of work; and receive, respond to, and respond to a variety of questions, issues, and updates in the absence of a Telecommunicator Supervisor. 

The City's mission is to provide responsive, caring, cost-effective service in partnership with our community. The following values guide our work: Personal Integrity, Responsibility, Respect, Teamwork, Results.

The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion.

Required Qualifications:

  • Education equivalent to a high school diploma. Completed coursework without a diploma will be considered.
  • Successful completion of 9-1-1/emergency dispatcher training and probationary periods at METCAD 9-1-1 or a comparable agency.
  • Ability to perform data entry at 35 net words per minute with 90% or higher accuracy.
  • Ability to perform essential functions that require physical ability as noted in the job description, with or without accommodation.
  • Ability to effectively utilize personal computers for web-based and other computer applications, such as LEADS, CAD, and 9-1-1 systems.
  • Ability to work any shift, including holidays and weekends, and overtime assignments.
  • The ability to obtain, within an approved timeframe and maintain for the duration of employment in the position, LEADS and Emergency Medical Dispatch certification. 

Preferred Qualifications:

  • Additional formal education, certification, training, or professional development in public safety, emergency communications, or a related area.
  • Experience providing feedback to co-workers or subordinates.
  • Experience supervising, leading, or training others. 

Required:

  • Drug screening
  • Hearing test
  • Psychological evaluation
  • Criminal history record check
  • Background investigation 

APPLY NOW

The City of Champaign is an Equal Opportunity Employer. Women, minorities, and individuals with disabilities are encouraged to apply.



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