911 Dispatchers play a critical role in public safety by answering emergency calls, dispatching the appropriate emergency services and providing callers with essential instructions.
Job Responsibilities include:
Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
Dispatches police and broadcasts nature, location and time of incident. Contacts all required personnel in the event of an emergency.
Maintains log of radio and telephone communications and the location of personnel and equipment. In the event of an emergency, maintain on-going contact with responding personnel and inform them of all incoming pertinent information and keeps track of information such as traffic lights out and streets closed and keeps emergency personnel informed.
Maintains dispatch center work area and equipment in clean and working condition.
Receives complaints from the public concerning crimes and police emergencies, broadcasts orders to police radio patrol units in vicinity to investigate complaints, and relays instructions or questions from remote units.
Receives messages for officers and other department personnel and logs information as necessary.
Accesses NCIC computer for inquiries into an individual's background history, registration of vehicles, license checks, criminal history checks, and other relevant information. Logs all criminal history checks.
Enters, cancels, and clears information in NCIC computers and information from incident reports, including stolen property, missing persons, etc. Cancels and clears information when it is no longer valid.
Records calls broadcast and complaints received in conformance with FCC regulations. Maintains tape recorder and keeps track of tapes.
Receives and transfers incoming calls to other offices within the department, when appropriate; takes messages when appropriate.
Maintains reference information for emergency situations.
Operates radios as needed and assists in radio communications; operates base radio as required.
