Telecommunications Operator I (Entry Level & Lateral Hire)

City of Aurora

Human Resources Department

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Contact Information

Address:

City of Aurora
Attn: Human Resources Department
44 E. Downer Place
Aurora, IL 60507

Phone:

  • 630-256-3430

Position Information

Application Deadline:

  • Until Filled

Salary:

  • Entry Level:

    • Starting: $30.11/hour
    • After 6 months: $30.80/hour
    • After 1 year: $31.39/hour
    • Annual increases thereafter

    Excellent benefit package is included.

    This is a full-time, union position.

    Lateral Hire:

    • Starting: $30.11/hour* 

    Additional increases thereafter will be in accordance with the Labor Agreement.

    *Experienced 911 dispatchers/telecom operators with less than seven (7) years of experience will receive a pay step for every two (2) complete years of work experience in a certified 911 dispatching center. 

    Excellent benefit package is included.

    This is a full-time, union position. 

    Union Benefits:

    The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

    • Annual pay increases (in accordance with Labor Agreement)
    • Health, dental, vision, and life insurances
    • Employee Assistance Program (EAP)
    • Illinois Municipal Retirement Fund (IMRF)
    • Paid vacations, holidays, floating holidays, personal days, and sick leave
    • Gym membership reimbursement
    • Uniform Allowance (as determined by Labor Agreement)
    • Interpreters Stipend
    • Tuition Reimbursement
    • May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

Sworn:

  • 316

Population:

  • 200,000

Position Details

Telecommunications Operator I

(911 Dispatcher)

ENTRY LEVEL:

The City of Aurora has opened testing and is accepting applications to establish an eligibility list for the position of Telecommunications Operator with the Aurora Police Department.

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly.

Duties of this position may include but are not limited to:

  • Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center;
  • Perform constant data entry and retrieve information from a variety of computer systems;
  • Extract data and record essential information during emergency calls;
  • Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems;
  • Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided);
  • Perform general clerical duties;
  • Other duties as assigned related to position.

Requirements:

  • This position requires a high school diploma or GED equivalent.
  • Candidates must be able to pass the job simulation test and type 40 WPM corrected (with 90% accuracy).
  • Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask.
  • Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime.
  • Spanish bilingual skills desired.

Must successfully pass pre-hire requirements including but not limited to:

  • Polygraph and psychological assessment
  • Interview
  • Background investigation
  • Drug screen
  • Meet physical requirements including a hearing test

How to Apply:

  1. Submit applications and resume online with the City of Aurora – Click Link to Apply!
  2. Schedule and take the video-based job simulation multiple-choice exam (ECOMM National exam) and complete the required typing test. Visit: www.nationaltestingnetwork.com to register, pay and select a testing location

* There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply.  Payments are made electronically using a credit card.

Please note: Candidates must submit an application and have successfully completed and met the cutoff scores for the job simulation test and typing test for further hiring consideration. Application status and notifications will be available through your UKG applicant profile.

LATERAL HIRE:

The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL* hire with the Aurora Police Department.

*LATERAL candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required.

Requirements:

  • This position requires a high school diploma or GED equivalent.
  • Candidate must possess the ability to work rotating shifts during training period. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime.
  • Spanish bilingual skills desired. 

Must successfully pass pre-hire requirements including but not limited to:

  • Polygraph and psychological assessment
  • Interview
  • Background investigation
  • Drug screen
  • Meet physical requirements including a hearing test 

Lateral candidates who meet the qualifications do not need to take the ECOMM National exam.

Applications and resumes must be submitted online with the City of Aurora:

Click Link to Apply!

Posting will remain open until vacancies are filled. Posting may also close without further notice.

To learn more about the City of Aurora, IL, visit:

https://www.aurora-il.org/1111/About-Our-City

Aurora Police Department Tattoo Policy:

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Aurora Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.

Contact Information:

City of Aurora

Human Resources Department

44 E. Downer Place

Aurora, IL 60507

630-256-3430



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