Public Records Specialist (Part-Time)

E-COM Dispatch Center

Contact Information

Address:

Website:

• ecom911.net

Phone:

• 708-799-3787

Email:

• employment@ecom911.net

Application Deadline:

• 02/10/25
• Prior to the end of the business day

Salary:

• Starting: $24.00 - $28.00/hour

  Experienced applicants may be eligible to start at a higher step scale. This is dependent on the review of experience, qualifications, and previous employer employee evaluation.

  Annual hourly wage increases based on job performance.

  Benefits:

  • Federal holiday’s off
  • Customizable working hours, when possible

Position Details

IMMEDIATE OPENING

Position Summary:

• Under the supervision of the Support Services Manager, the Public Records Specialist is responsible for processing Freedom of Information Act (FOIA) requests, subpoena requests, administrative audio requests, and performing other assigned clerical job responsibilities.
• This role includes but not limited to, gathering and providing documentation, such as 9-1-1 and non-emergency telephone audio, dispatch audio, and incident recalls from the Computer Aided Dispatch (CAD) and audio recording systems.
• The specialist ensures compliance with public records policies while maintaining strict confidentiality.
• This position is intended to be remote with minimal physical demands and site visits only when mandatory.
• The role requires repetitive listening to sensitive or potentially traumatic emergency calls.
• Attention to detail and strong time management skills are essential. 

Job Duties:

• Handle FOIA, subpoena, and administrative audio requests via the designated system (e.g, HelpDesk).
• Identify and gather required information for requests through established protocols.
• Utilize the Cook County State’s Attorney’s Office (SAO) NICE Evidence Central Portal for processing and delivering records when applicable.
• Ensure timely and accurate preparation and delivery of requested documentation.
• Maintain records of all requests and interactions using HelpDesk to track and organize request statuses.
• Verify the accuracy and completeness of all records before submission.
• Respond to inquiries professionally.
• Escalate issues or complaints to Support Services Manager as appropriate.
• Coordinates with other departments and maintenance of public records policies and procedures.
• Adhere to confidentiality standards, ensuring protection of sensitive information.
• Participate in training and stay updated on applicable local, state and federal laws and technologies.
• Perform additional assigned tasks as needed to support organizational goals.

Minimum Qualifications:

Preferred Qualifications:

• Two (2) years of experience in customer service, records management, or public safety communications.
• Knowledge and experience with:
• FOIA/public records request processing.
• Cook County State’s Attorney’s Office (SAO) NICE Evidence Central Portal.
• Motorola Flex Computer Aided Dispatch (CAD) systems.
• Microsoft Office 365 Applications.
• Eventide or similar systems for processing 9-1-1 radio traffic and phone calls.

How to Apply:

Online applications may be completed at:

www.ecom911.net

OR 

Completed paper applications shall be emailed to:

employment@ecom911.net

Applications must be submitted prior to the end of the business day on February 10, 2025.

Based on applicant quality, the employer has the right to hire the position before the posting date has ended. We encourage all applicants to apply as soon as possible.

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