911 Dispatcher

Buds/Daley's Ambulance Services

Contact Information

Address:

Website:

• www.budsambulance.net

Email:

• sbanks@budsambulance.net

Application Deadline:

• 05/01/25

Salary:

• Starting:

  • $19/hour (no experience)
  • $22/hour (with experience)

  $24/hour (Completion of training)

Position Details

Job Description:

• Reports directly to 911 Executive Director.
• Develops, implements and revises 911 plans, programs, policies, and procedures.
• Direct the supervision, training, and personnel administration of Center staff including, but not limited to, hiring, performance evaluations, labor relations, discipline, and termination decisions.
• Establishes and evaluates appropriate performance and operation standards.
• Assist with day-to-day scheduling of staff.
• Maintain leads, CPR, EMD, Intrado phone switch, and Spillman dispatch certification.
• Create and implement policies and procedures for handling emergency calls, including protocols for different types of incidents.
• Regularly review call recordings to ensure quality standards are met and identify areas for improvement in staff performance through QA/QI assurance.
• Responsible for coordination with other 911 Centers for emergency contingency backup, coordination with the software, radio, telephone and computer operating system providers.
• Assist with providing support for coverage of call offs, PTO, and varies attendance issues.
• Collaborate with other emergency services like police, fire, and EMS to ensure coordinated response to incidents.
• Facilitates meetings to ensure effective and efficient use of time and resources.
• Generate reports on call volume, response times, and other key metrics to identify trends and areas for improvement.
• Maintains proper staffing levels for always assigned shifts.
• Monitor call volume, oversee call routing, and tows.
• Ensure efficient workflow within the call center.
• Manage disciplinary process and oversee employee certifications.
• Develops various operating reports detailing department statistics, activity, dispatcher performance, and scheduling other administrative information.
• Assigns staff to job assignments as needed, and reviews work to ensure accuracy and completeness.
• Ensure appropriate and efficient records management and adequate security of records and the facility.
• Develop and implement SOP manual and processes.
• Ensure 911 call center follows state & federal laws that apply to the call center. 

Skills/Requirements:

• Excellent communication and decision-making skills under pressure
• Strong leadership and supervisory abilities
• Knowledge of emergency dispatch protocols and procedures
• Technical proficiency with 911 communication systems and CAD software
• Ability to manage multiple tasks simultaneously
• Strong organizational and time management skills
• Team Building 

To Apply:

https://www.budsambulance.net/employment

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