Public Safety Dispatcher

City of Aventura

Contact Information

Address:

Website:

• www.cityofaventura.com

Phone:

• 305-466-8911

Email:

• carcamog@cityofaventura.com

Application Deadline:

• 07/05/25

Salary:

• $23.56 - $32.21/hour

  ***Police Communications Officer/Public Safety Dispatcher Recruitment Incentive of $2,000 for successfully completing the Phase I, Call Taker training.*** 

Position Details

The City of Aventura is accepting applications for the position of Police Communications Officer.

Responsible for carrying out two-way communications with law enforcement personnel. Work involves screening routine and emergency telephone requests for police services and relaying that information to police personnel in the field.

Duties also include but are not limited to:

• performing record checks for officers in the field
• keeping records of all police units available
• responding to requests 

The position reports to the Communications Supervisor. 

Lateral candidates are preferred. Lateral means you have previous 911 Communications dispatching and/or call-taking experience.

After the initial application review and skills-based assessment, candidates will be required to complete and upload a Personal History Questionnaire.

You will receive more information about this position via email. Please check your email, including your spam or junk folders, for these notifications. 

Performs police patrol, preliminary investigations, traffic regulation and enforcement, enforces criminal laws and makes arrests for felony and misdemeanor offenses and other law enforcement activities. Police officers may be assigned to various units within the police department to include but not limited to: Road Patrol, Detective Bureau, Traffic Unit, Training Unit, Street Crimes Unit, Marine Patrol, etc.

Duties & Responsibilities:

• Receives, processes, and routes routine and emergency information by use of electronic phone system, computer-aided dispatch (CAD) software, and emergency medical dispatch (EMD) software
• Keeps track of other various forms of information, such as traffic conditions
• Interacts and fields complaints from the general public, corporate sector, and other members of the public safety community
• Makes phone calls to Reverse 9-1-1 members to check on their welfare
• Maintains employee sick log while keeping various departmental supervisors informed of any activity via email or radio
• Maintains communications work area and equipment to ensure that it is in clean and in working condition
• Operates listed office machines as required
• Enters data into standard office and departmental forms and/or logs, both manual and automated
• Maintains dispatch documents and records; prepares dispatch incident reports
• Performs other duties as assigned or as may be necessary
• Monitors individuals in holding cells for proper conduct, safety, and medical purposes 

Additional Duties:

Assists the E-911 Manager and/or Communications Supervisor with overflow data entry and miscellaneous tasks.

Qualifications & Requirements:

Must pass thorough background investigation, polygraph, psychological, medical and drug screen. The ability to pass the Emergency Medical Dispatch (EMD) certification exam and obtain CPR/AED certification within 90 days of employment.

Preference is given to candidates who have at least three year's law enforcement dispatching experience and Florida Department of Health Public Safety Telecommunicator Certification.

Requirements include, but are not limited to:

• High School graduation
• 2 years clerical and telephone experience
• Ability to speak clearly and distinctly
• Ability to discern an emergency from a non-emergency situation
• Ability to react quickly, calmly, and correctly in processing calls for emergency assistance
• Ability to simultaneously perform multiple tasks
• Ability to comprehend and carry out oral and written instructions
• Ability to obtain FCIC/NCIC certification
• Ability to monitor and comprehend FCIC and NCIC telecommunications systems in accordance with respective regulations
• Skills in typing and operating telecommunications equipment
• Operating two-way radio, telephone and FAX equipment
• Ability to comprehend and carry oral and written instructions
• Ability to establish and maintain effective working relationships with other employees and the public
• Ability to exercise tact, diplomacy and courtesy in dealing with a variety of people
• Ability to work with minimal supervision 

Or an equivalent combination of schooling, training, and experience which provides the required knowledge, skills, and abilities.

This position requires employees to work day, evening, overnight, rotating shifts, weekends, holidays, and emergencies.

Applicants will be asked to complete a Personal History Questionnaire (PHQ) and a pre-employment skills assessment, Criticall. 911 Dispatcher Orientation video below and Criticall Dispatcher Assessment Preparation.

Apply Here:

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