Event Dispatcher

Monterrey Security

Contact Information

Address:

Website:

• www.monterreysecurity.com

Phone:

• 773-843-0434

Email:

• careers@monterreysecurity.com

Application Deadline:

• NA

Salary:

• $40 - $45/hour

Position Details

Location:

Illinois and Indiana venues listed below but not limited to:

• Soldier Field
• University of Notre Dame
• Bank of America Chicago Marathon 

Key Insights:

Indoor position, event based, shifts consist mainly weekends and evenings, parking provided. 

We are seeking highly motivated and qualified candidates with background in emergency dispatching-whether from traditional public agencies (Law Enforcement, Fire, EMS) or from private-sector roles supporting public safety and critical operations.

Ideal candidates may have experience in areas such as:

• Private ambulance dispatch
• Security command posts or control centers
• Private weather monitoring centers
• Critical infrastructure dispatch (utilities, transit, etc.)
• Hospital-to-ambulance radio coordination 
• Public works operations centers
• Armored car/logistics dispatch
• Special event command and radio coordination
• Public assembly facilities (stadiums, arenas) with PA and radio comms
• Community Emergency Response Teams (CERT)
• Municipal emergency management support roles

Position Overview:

As a Dispatcher in our Event Operations Center, you will be responsible for:

• Coordinating and deploying security personnel
• Receiving and triaging calls
• Monitoring alarms, surveillance systems, and other detection technologies
• Ensuring timely, accurate responses to incidents

Core Responsibilities

• Maintain continuous communication with field personnel and partner agencies
• Document all incidents and dispatch activity with accuracy
• Collaborate with internal security teams and external response entities
• Support emergency and non-emergency operations with professionalism and urgency

Key Skills and Qualifications:

• Communication: Clear, calm, and effective verbal and written skills for relaying instructions and documenting events.
• Problem-solving: Ability to assess evolving situations and dispatch appropriate resources efficiently.
• Attention to Detail: Accurate log keeping and procedural adherence are essential.
• Time Management: Stay organized and prioritize under pressure, especially during peak activity.
• Technical Skills: Comfortable with dispatch software, alarm monitoring systems, radios, and CCTV platforms.

Qualifications:

• 2027 Valid Perc Card preferred
• 20hr Unarmed training record preferred
• Minimum education requirement; High School Diploma/GED
• Minimum (2) years of professional security experience or (2) years of military experience or (2) years post high school academic training in related field 

This position is ideal for individuals who thrive in a fast-paced environment and bring real-world dispatch or coordination experience from either public or private sector emergency operations.

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